Td Auto Finance Auto Loan Reviews

1.7
(22 reviews)
Product or Service Quality
Interest Rate
Value for money
Very poor accountability, and professionalism. I called for an account payoff and two months later they call and say I missed a payment a few days before they told me my payoff amount. So the guy I talked to promised a certain amount if I paid the missed payment(which I don't think was my fault they should have included it in payoff amount when I asked) and not have to pay nsf fees. So I sent a cheque which was made out for over 60 .00 more than...
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These crooks did the same thing to my family but wanted us to pay $17, 642 to get our Acadia back. We had been paying $500 a month for 3 years and the purchase price was $19,900. Till this day we have not got our vehicle back and it was filed to our credit report. They claim it was due to the fact that my husband and I were sick and off work on our pension but what they forgot to check out was the fact that they approved us while we we on...
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They need more people. Every single time you phone it can be up to an hour on hold waiting to talk to a person. Banks make billions. I don't get it. I'm glad I only have this loan through them and not a bank account. RBC is lightning fast when you call. TD Auto Finance seems like once you sign the paper they don't care about you. Their customer service ends there. Everything else is bare minimum nickel and dime tactics.
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Had TD auto Finance, I traded in the car for a new one near the time the payment was due so I made another payment so as not to affect my credit. I made the payment on Nov 11th online. It cleared my bank on the 13th. TD received the payoff on the 25th. On December 3rd, I received a letter from TD stating that they had released the lien and sent the title to the payer. I called to ask when my refund would be sent out. I was told it would 21 to 30...
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1.0
I didn't like
  • Poor customer service
  • Poor customer servicen
#747537
Hung up on me when I was upset that they did not have my title. Very inconsiderate after being on the phone over 30 minutes. They sent me a lien release document instead of a title that was not even notarized with a signature that was not legible. Wasted time with this at DMV. They really do not seem to care about you once you are paid off. I will NEVER knowingly do business with them EVER again!! I am still trying to resolve this after 2 months...
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After having a car loan for several year with little to no problems we traded in with quote being overpaid by over $700. I am now on business day 29 of them being paid off and I still get their robot answer "We have 30 to 45 business days..." I wish I would have known I had that much flexibility when I owed them money! They received the pay-off Sept 21st...It is now Oct 29th! Really, You can't process a check within that timeframe??? I call BS...
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1.4
I liked
  • While i was a customer they seemed to be good
I didn't like
  • Moment the loan is paid off cs turned off
#725671
purchased a truck in 2012 made payments fell on hard times they took the truck paid 3 500 to get it back now trying to play catch up n they will not except anything less then what they want. Wish I never signed a contract with these *** n there service is just as bad as the company its self they call u 5 times a day trying to every dime they can from you plus they call till they close n the harrasment calls start at 8am. plus even tho u pay...
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Horrible hold times on the phone (we value your business, BULL!) So, I had a car totaled (like that wasn't bad enough), so I was working with the insurance company to get it settled and they are working with TD Auto Finance (lien holder) to get payoff settled. Insurance company was keeping me posted on what was going one. But when I contacted TD Auto Finance via message, I get a generic reply telling me I'm responsible for payments during the...
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My Experience with TD Auto Finance I purchased a 2004 Jeep Wrangler on August 25th 2015 from *******. I learned of a lien on the vehicle with TD Auto Finance and called TDAF immediately to discuss the process of paying off the lien and retrieving the title. TDAF assure me that the process was quick and easy and could be done over the phone, so I purchased the vehicle and began my process to get the title. I had initially discussed this with the...
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1.0
I didn't like
  • No resolution department or customer service
#721180
For the second time, with a second auto, this company is telling me they sent me a title that I never received. Although they have no proof that they sent it, just their word, they will not send another and are charging me $40 to get a lien release so that I can pay for a new title. Not to mention their customer service is horrible. Long wait times for anyone to answer, and rude when answer questions. Never again will I finance with this...
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Td Auto Finance Auto Loan Review

#773709
3.0
1h22 minuts wait still no answer on td auto loan phone line
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Td Auto Finance Auto Loan Review

#741501
1.0
horrible. reached them everyday for 5 days straight. each person on the phone gave a different procedure and took 10 minutes trying to find my info. paid 1900 to get my car back, and now they can still take my car. outrageous, the absolute worst experience.
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Td Auto Finance Auto Loan Review

#682827
My car was repo payed what I owed but did not know they would hold played though charge smart can u not call them verifie they have the check so I can get my car back RODGER LACKIE
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