Manufacturer: Td Auto Finance Category: Loans Clear all filters (56 of 56 reviews match)
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I literally just had this happen to me with the value of 3 payments left.I pay ahead every month by rather large margins. My contract is set to be up in October of 2019, but I have paid ahead and was supposed to have only $1500 left to pay. They added $400+ of "accrued interest" to my account last month. I fail to understand how I would accrue that much interest on less than $2000 in less than a month's time. I understand interest accrues daily,...
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2.8
#855199

When they would respond it was to call them and yes I lost my cell service, after 3 late payments they took the car, with no repo letter. I tried to refinance through then and they told me they are not refinancing at this time. They have had my car for over a month, and my credit report still shows open auto loan and late, so I can't buy a car until it's on my credit report, very irritating. I did dispute with the credit bureaus hopefully they...
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1.1
I liked
  • While i was a customer they seemed to be good
I didn't like
  • Demanding full balance of loan to get car back
  • No resolution department or customer service
  • Poor customer service
#854456
The interest rate is sky high as i had no credit as i am new to the country,so in the final year i had a major financial set back and yes i take responsibility however i emailed td auto and asked them to call me,they did and i returned the call to voice-mail no further contact from them not surprised they already had a repossession notice in the mail.By the time i had finished paying i will have paid $33000 for a 2010 ranger.So i am giving the...
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Td Auto Finance Auto Loan Review

#838877
Worst finance company ever I been waiting on a endorse check and every time we call is the Same thing been paying my car for 6 months and I can't use it because it in the shop but as soon it was fix they seem not to and me my endorse check but they sure are ready to call me when my payment is due !!!!! Never again will I ever use this finance company
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Td Auto Finance Auto Loan Review

#819067
I got my car thrue td worst mistake.i missed a payment and got it repossesd. Rudest customer service and still charging me 10,000 plus storage fees and other fees.How do i pay for something i dont have.Im not paying them s***t..
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Td Auto Finance Auto Loan Review

#810878
1.5
Horrible service, had an agent tell my td bank branch my vehicle loan would be paid in full in February. Now all of a sudden it's August. Crooked companyi
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Td Auto Finance Auto Loan Review

#788405
1.5
Had very poor customer service a few times with TD auto i am behind a couple of payments and working with them with a payment plan but every once in awhile i get one agent that just wants to argue and not listen its very agrovating.
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It seems like when you start to have issues with this company, they make up their own rules and totally change what was agreed to.I had gotten a bit behind on payment and was going to make a lump sum payment to get things straightened out but was supposed to include the month that it was made in. Tried to delay the payment a few more days as I waited for a paycheque only to find out they had grabbed at the money early and then tell me I also had...
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lickrpig

lickrpig They done the same thing to me as well took a payment of 465.83 then same day another payment of 158.35 I did not authorize this called on hold 22 minutes then spoke with supe...

1.4
I didn't like
  • Bad reputation
  • Agents gave incorrect information and would not escalate
  • Secure message website down
#838716
I called and am just trying to make an online account with TD Auto Finance to view my remaining loan balance and I have been on hold for an hour so far. This is absolutely ridiculous. They seriously need to revise their standards of customer service because this is so unacceptable - never again! So glad that I merely have my car loan through TD and not my everyday bank account - never had a problem getting a customer service agent on the phone...
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1.2
I liked
  • Having a car
I didn't like
  • Long hold times on phone
  • Bad reputation
  • Unhelpful customer service
#820964
I have recently financed a vehicle through TD Bank auto... My payment is due on the 19th of the month... I wanted to change my due date from the 19th to the 16th of the month and I can't believe that they want to charge me $13.91 to make that change... Are you kidding me you really need the money that bad that you would nitpick a perspective customer that you would charge somebody for changing a due date... and here I was about ready to change...
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Will Throw you under the Bus if you owe them 1.00 look elsewhere for financing
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Anonymous

Anonymous Don't understand why people are lying about this company and their clothing. Unless they are getting paid to lie. You are assisting the scam this company is pulling on so many...

I cannot even create an account because something is always wrong and you can`t reach these people on the phone. It really sucks that our car company used this bank. If I`d know I would not have gotten the car there!!! I have heard they call you when you are a day late by looking in these these reviews. Maybe that`s why I can`t reach them and keep getting a busy signal. It would really help if I could get this online payment method working...
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I didn't like
  • Customer service phoneline
  • Nuisance calls and unhelpful customer service
#805020
The rudest and the worse people i have ever dealt with,, no compassion what so ever,,,,,despise these people.... i feel like just handing over the keys to these people if you are one day late they will call you constantly day and night , until you answer ,,,will never deal with this company again and if i could sue for all the harassing phone calls i would believe me....they are the worse... i ask to refinance for lower payments the lady told...
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Anonymous

Anonymous I have had the worst 2 year experience with Thier Billing System Absolutely the worst Company anyone could deal with.

1.8
I didn't like
  • Will not connect me to manager
  • Rude customer service
  • Incompetent customer service reps
#802591
I was past due for 30 days on my car payment and didn't realize it. But I was calling to get a copy of the title to register my(their) car in Washington, instead of North Dakota. The first time I called, the lady said she couldn't hear me and hung up. The 2nd time I called someone picked up the phone, then instantly hung up. Finally, the third time I called I had to go through major security checks when I was calling from an approved phone....
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2.3
I liked
  • Having a car
I didn't like
  • Customer service or website
  • Rude customer service
#796957