Td Auto Finance Auto Loan Reviews

1.7
(22 reviews)
Product or Service Quality
Interest Rate
Value for money
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Husband and I split up but due to the fact that vehicle ownership is in his name only but the loan is in both of our names ( I don't have a licence) I called TD AUTO about what to do as in could we sell it, send it back or anything, now husband has taken off leaving me with the vehicle that I can't sell, they refuse to take it back as I need his permission, after months of fighting with them I stopped payments and filed consumer proposal, they...
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my complaint is td auto finance just dont care they like just other finance companies an banks greed dont try to work out nothing with no 1 i lost my old lady an my twins an did pay some car pmts by phone then the intersts was just shooting up an i just lost my mom on her birthday she got kill td was like they want that pmt i would like to keep my car but td just not helping me out with that they perfer me to continue to loose more lost the love...
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1.4
I didn't like
  • Customer service phoneline
#945611
Most lenders will give another lender auto loan pay-offs with their automated systems or loan officers direct. T D Auto Finance is one of the worst lenders out there with the highest consumer interest rates. They will not give a payoff unless the customer sends them a notice or is on a conference line. In most cases this is an inconvenience for the customer. They do not care about that because they do not want to lose their high interest rate...
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Yes, I may have messed up a bit ago and my loan got sent to Retention & Recovery when I got sick and wasn't working.When I got my finances in order I was making my payments on time twice a month, then I noticed a payment didn't come out I called and couldn't get through, called Customer Service they said they needed to renew the dates but it had to be Retention & Recovery to do that.... so I've been trying to get through for 2 months now with no...
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DO NOT EVER USE TD AUTO FINANCE FOR ANYTHING. They screw over people with bad credit. My husband and I didn't have the greatest credit and after our only vehicle died, we were in a tough spot and needed a vehicle. Td Auto Finance approved us for a loan with immoral interest rates. Unfortunately, we were forced to accept as we needed a vehicle. By the time we pay off our suv, we will have paid OVER TWICE what the vehicle was being sold for. On...
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I literally just had this happen to me with the value of 3 payments left.I pay ahead every month by rather large margins. My contract is set to be up in October of 2019, but I have paid ahead and was supposed to have only $1500 left to pay. They added $400+ of "accrued interest" to my account last month. I fail to understand how I would accrue that much interest on less than $2000 in less than a month's time. I understand interest accrues daily,...
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2.8
#855199
When they would respond it was to call them and yes I lost my cell service, after 3 late payments they took the car, with no repo letter. I tried to refinance through then and they told me they are not refinancing at this time. They have had my car for over a month, and my credit report still shows open auto loan and late, so I can't buy a car until it's on my credit report, very irritating. I did dispute with the credit bureaus hopefully they...
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1.1
I liked
  • While i was a customer they seemed to be good
I didn't like
  • Poor customer service
  • No resolution department or customer service
  • Demanding full balance of loan to get car back
#854456
The interest rate is sky high as i had no credit as i am new to the country,so in the final year i had a major financial set back and yes i take responsibility however i emailed td auto and asked them to call me,they did and i returned the call to voice-mail no further contact from them not surprised they already had a repossession notice in the mail.By the time i had finished paying i will have paid $33000 for a 2010 ranger.So i am giving the...
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It seems like when you start to have issues with this company, they make up their own rules and totally change what was agreed to.I had gotten a bit behind on payment and was going to make a lump sum payment to get things straightened out but was supposed to include the month that it was made in. Tried to delay the payment a few more days as I waited for a paycheque only to find out they had grabbed at the money early and then tell me I also had...
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1.4
I didn't like
  • Bad reputation
  • Agents gave incorrect information and would not escalate
  • Secure message website down
#838716
I called and am just trying to make an online account with TD Auto Finance to view my remaining loan balance and I have been on hold for an hour so far. This is absolutely ridiculous. They seriously need to revise their standards of customer service because this is so unacceptable - never again! So glad that I merely have my car loan through TD and not my everyday bank account - never had a problem getting a customer service agent on the phone...
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1.2
I liked
  • Having a car
I didn't like
  • Bad reputation
  • Long hold times on phone
  • Unhelpful customer service
#820964

Td Auto Finance Auto Loan Review

#948454
I paid off my loan and never received my title. When I called td auto loans they referred me to a 3rd party to resolve the lien status that was satisfied 2 years prior. It cost $60 and time in s rental car. It's a scam.
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Td Auto Finance Auto Loan Review

#933313
2.4
Worst conpany ever. I have been trying to get my title sent to the state to get my car licensed since March it is now October and my tags are up. Each time I called they said it was being sent. Now they gave me a tracking number and they sent it to CA I live in MO.
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Td Auto Finance Auto Loan Review

#931144
1.9
If you are with td bank and with td auto and fall behind even one month they take the entire amount owed plus a $500 hold from your bank account. If you have td auto dont bank at td and if you have a td account dont get a td auto loan. Making ends meet can be tough enough sometimes but when td cleans out your bankaccount it makes things worse.
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Td Auto Finance Auto Loan Review

#838877
Worst finance company ever I been waiting on a endorse check and every time we call is the Same thing been paying my car for 6 months and I can't use it because it in the shop but as soon it was fix they seem not to and me my endorse check but they sure are ready to call me when my payment is due !!!!! Never again will I ever use this finance company
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