1.0
Details

Update by user Aug 05

I have been asked to voluntary surrender the vehicle purchased that was clearly over valued by the Vendor ALM Automotive. TD Auto Finance look at all contacts given as to who the Dealer who created the deal with them. Every conversation or matter pertaining to a...

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ID
#2096112 Review #2096112 is a subjective opinion of poster.
Service
Td Auto Finance Auto Loan
Cons
  • No carfax given
  • Scammer
  • Foreign subprime lender
Loss
$16000
Preferred solution
Full refund

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Verified Reviewer

Td Auto Finance - Very Poor Customer Service

1.1
Details
I mailed the payoff amount for my vehicle and it was received by TD four weeks ago. I have yet to receive credit for the payment due to someone at TD losing the check. I have spent more than 6 hours on the phone, not to mention mailing, emailing and faxing information to them. The customer service representatives are rude and not helpful at all. Five times I was refused when I asked to speak with a supervisor. I guess I will have to hire legal representation to assist with the matter.

User's recommendation: Do NOT do business with this company.

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ID
#2076268 Review #2076268 is a subjective opinion of poster.
Service
Td Auto Finance Auto Loan
Cons
  • Non-existing customer service
Loss
$15
Preferred solution
Credit to my account

Td Auto Finance - I want to freeze my payment for 4 months

Hi , I want to hold my car payments for 4 months .I'm calling but lines are very busy .please email me for this process .Tajekman11@gmail.com
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ID
#1845650 Review #1845650 is a subjective opinion of poster.
Service
Td Auto Finance Auto Loan
Pros
  • Webiste is user friendly
  • Email service
Cons
  • Very poor customer service
Preferred solution
I want to hold my auto payment .I don't have job now .please email me.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.3
Details
I cancelled two of my protection services (additional warranties you can sign up for when purchasing the car). Both amounts were credited against principal; one was coded as a payment and payment adjustment on the same day. Four months later, the company manually...
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ID
#1840665 Review #1840665 is a subjective opinion of poster.
Service
Td Auto Finance Auto Loan
Cons
  • Rude customer service reps
  • Billing system unclear
Loss
$500
Preferred solution
Full refund

I would highly recommend TD Auto Finance

5.0
Details
The reason I called TD Auto Finance is because I have not received my financial statement. That is NOT the fault of your financial institution but instead the fault of our mail system. We purchased our vehicle in Florida where we are spending the winters. We have our mail forward to us from Michigan but we have been having problems with the mail service. Luckily when I called TD Auto Finance I received instructions on how to access my new account online so I will be able to pay my bill on there. I have been very Happy with Td auto finance and am not upset with your company at all.
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ID
#1750114 Review #1750114 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Td Auto Finance Auto Loan

Td Auto Finance - *** *** ***

1.0
Details
THESE PEOPLE ARE PREDATORS. In fact they are not people or animal. they are TRASH. I will hunt them, you will be judged.
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ID
#1696793 Review #1696793 is a subjective opinion of poster.
Service
Td Auto Finance Auto Loan
Reason of review
Poor customer service
1.0
Details
Td Auto Finance - Contract fraud

Update by user Nov 20, 2019

Td auto finance uses this company as a cookie cutter for their contracts..ie R eynold and Reynolds Reynolds and ReynoldsLegally reviewed documents used for indirect lending programs. ... LAW® 553The contract says it cannot be modified Reynolds trains td auto on these...

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ID
#1686505 Review #1686505 is a subjective opinion of poster.
Service
Td Auto Finance Auto Loan
Cons
  • Contract fraud forgery
Reason of review
Fraud forged signature on auto loan
Loss
$27
Preferred solution
Full refund
I set up a $1,000 payment arrangement. After speaking with one of their agent who told me I had to put a payment in by Friday the 11th. She's told me my cars would not be repossessed. He said if I paid the account by that date it would take my I can't out of being...
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1 comment
Anonymous
#1785757

THEY WILL REPOSSESS YOUR CAR. PAY ON TIME EVERY SINGLE MONTH.

ID
#1685624 Review #1685624 is a subjective opinion of poster.
Location
Lincoln, Nebraska
Service
Td Auto Finance Auto Loan
1.3
Details
On Friday my car was repossessed. I spent two months trying to get information in order for an agency to help me with the payment. All they could send me was the billing history and an intent to repossess for April and May I paid April and May's payment on the bottom...
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ID
#1679724 Review #1679724 is a subjective opinion of poster.
Location
Lincoln, Nebraska
Service
Td Auto Finance Auto Loan

Td Auto Finance Reviews

  1. 266 reviews
  2. 60 reviews
  3. 25 reviews
  4. 4 reviews
  5. 5 reviews
Td Auto Finance reviews

Td Auto Finance - NEVER USE THEM!

2.0
Details
Dealer accepted responsibility, for failing to wire the payoff promptly and T.D. is aware of this, Credit score went from 800 Plus too 698. Disputed this on Transunion and they sided with T.D. as they did not give the actual responsible party at the time of Trade in!
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ID
#1678415 Review #1678415 is a subjective opinion of poster.
Service
Td Auto Finance Auto Loan
Cons
  • Very deceitful
Reason of review
Problems with payment
Preferred solution
Remove negative report!

Td Auto Finance - I'm not eligible for billing statements because I autopay?

1.0
Details
I contacted the customer support after I found a need for a billing statement to show an amount due. They told me because I autopay their monthly dues that they couldnt supply me with a bill and to unsubscribe from auto billing to get an electronic bill. Excuse me? It cannot be that hard to get a product. If they dont oblige, ill refinance and go elsewhere, solely to not deal with a lazy company that doesnt mind a customer's need.
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1 comment
Anonymous
#1755662

Exactly the same here !! Why on earth can we not use auto-pay and get statements?

This whole process always feels like you are on the *** of a scam.

Also, why is their site so poorly managed. Can they not have one page that summarizes your payments along with running totals of what was applied against principal/interest and what the current balance is?

ID
#1667249 Review #1667249 is a subjective opinion of poster.
Service
Td Auto Finance Auto Loan
Pros
  • There are no pros
Cons
  • Nuisance calls and unhelpful customer service

Td Auto Finance - Worst experience ever

1.0
Details
customer service is horrendous. will never do business with them again.
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ID
#1659250 Review #1659250 is a subjective opinion of poster.
Location
Yantis, Texas
Service
Td Auto Finance Auto Loan
1.0
Details
Every few days I receive a call from TD stating that my vehicle payment is past due. I have provided them with the evidence of my money being transferred to them with a reference number, and my bank statement. They still cannot find the money they lost. I am told that...
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ID
#1646242 Review #1646242 is a subjective opinion of poster.
Service
Td Auto Finance Auto Loan
Pros
  • There are no pros
Cons
  • Hold time to speak with someone
  • Blame you for their mistakes
  • Put your money in wrong account
Reason of review
Problems with payment
Loss
$187
Preferred solution
Fix your issues TD it’s not my job to give you another payment as a replacement for the payment you lost!!!

Td Auto Finance - Inquiries about car financing

They couldn't help me about my question when asked about another financial question. They said they couldn't discuss the offer with me.
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ID
#1645084 Review #1645084 is a subjective opinion of poster.
Location
Boston, Massachusetts
Service
Td Auto Finance Auto Loan
Reason of review
Poor customer service

Td Auto Finance - Worst company ever!

I got a 75,000 loan from them. Sent off pay off of 24,000 to them it’s been over a month they can’t seem to find the check even though it was signed received! They wanted me to cancel the check and get charged $400! I’m behind on payment now with late fee!!
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ID
#1615030 Review #1615030 is a subjective opinion of poster.
Service
Td Auto Finance Auto Loan
Cons
  • Poor customer servicen
Reason of review
Problems with payment
Loss
$24
Preferred solution
Find the Cashiers check and post it!