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Td Auto Finance - There a joke

1.0
Details
Been a CUSTOMER for almost 5 years and 2 car loans later. Ask them to post pond my payment 2 days later to my pay day. They won't instead they won't get the payment until 2 days later until I get paid. But will have NSF fees from them and my bank. Guess being a royal CUSTOMER to them doesn't mean *** they can go *** themselves. *** company. Don't go with them for anything. You'll regret it.
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ID
#1761081 Review #1761081 is a subjective opinion of poster.
Product
Td Auto Finance Account
Reason of review
Poor customer service
Loss
$100
Preferred solution
My loan extended for 2 days without NSF fees

Td Auto Finance - Lost a payment

2.3
Details
They took a payment from my account, it shows the money coming from the account, and never has shown as a return to my account. It’s now 17 days past due, and they still can’t locate where the money they took went. Now they want me to make a double payment with my next payment. Which I believe I shouldn’t have to make since they are the ones that lost the money. And I am the one with proof of money coming out of my account, and never being returned to my account. They need to fix this issue, because this was there mess up, and not mine. I refuse to make a double payment. And if this goes on my credit, I will be causing a huge scene. It should not be my job to make sure that the TD does their jobs correctly! Very disappointed with how they run this department. And even more disappointed that even with proof that my TD auto account is still not being handled correctly on their end.
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ID
#1635786 Review #1635786 is a subjective opinion of poster.
Location
Bonnyville, Alberta
Product
Td Auto Finance Account
Reason of review
Problems with payment

Td Auto Finance - HORRIBLE

I WAS IMPACTED BY ONE OF THE HURRICANES THAT CAME THROUGH THE CAROLINAS AND I WAS INVOLVED IN AN AUTO ACCIDENT. I CALLED TD BANK TO GET MY PAYMENT DEFERRED, BUT BECAUSE MY ZIP CODE WAS NOT ON THERE EXCEL FILE. I WAS DENIED THE DEFERMENT, I WAS ALSO TOLD THAT THE ACCOUNT WAS NOTED THAT I JUST DIDNT WANT TO PAY THE INTEREST. THE REP DIDNT INCLUDE THE BACK STORY. LONG STORY SHORT I CALLED TO MAKE MY ACCOUNT IN GOOD STANDING AND ASK IF THE LATE FEE CAN BE WAIVED. I HAVE NEVER BEEN LATE BEFORE. I WOULD NOT ADVISE ANYONE TO FINANCE A CAR THROUGH THIS COMPANY THEY ARE AWFUL.
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ID
#1389038 Review #1389038 is a subjective opinion of poster.
Location
Farmington Hills, Michigan
Product
Td Auto Finance Account
Reason of review
Poor customer service

Td Auto Finance - Horrible Treatment Even though I initiated contact to resolve my issues.

1.0
Details
I unexpectedly was laid off from my employer and therefore had to move due dates around with several of my larger bills. This was one of them. I initiated contact and tries to have great communication with them on the situation while making payments arrangements. They spoke to me as if I were a criminal every single time. I have finally gotten everything balanced again and back on track with routine dates but even the last payment that I made in full that got it all back on track, I spoke with a manager and he made notations of it all. Then, even after doing so...I STILL get another call (while I'm at work btw) talking to me like he is pissed at the world and very abruptly saying that I need to pay today. I said ok well maybe you should check your notations on my account since I just did pay in full a few days ago with a MANAGER. I said you don't see all of those transaction/ notes? He snaps back and says now I do. So, I don't appreciate being treated so hateful. I pay my bills and even did more than most people to contact them and try to be proactive when going through a hard few months. I'll never buy another vehicle if the dealership uses TD Auto. EVER.
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ID
#1340798 Review #1340798 is a subjective opinion of poster.
Product
Td Auto Finance Account
Cons
  • Absolutely awful customer service and poor billing management
  • Demanding the payment without offering a solution
  • Hateful attitudes
Reason of review
Poor customer service
Preferred solution
An apology and for them to change their foul attitudes.

Td Auto Finance - This company should be stripped of its license and the ceo should just shut down this whole fraud operation

its been 45 days my account is paid in full i overpaid 930 dollars and some change ive contacted bbb and ive gotten a hold of my lawyer for negligence on your part. i have all the messages saved from you guys this has been ridiucoulous i would never recommend td auto finance even to my enemy this company needs to be shut down the ceo mission statment is a crock of ..., no need to say it fill in the blank i think its a big fraud and they have been taking money from many people this company is horrible and if i was able to destroy the company as a whole i wouldnt bat an eye if you all went jobless and couldnt no longer provide for your families i would not care
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4 comments
Anonymous
#1520677

How about acknowledging your part in the issue...Why did you over pay them in the first place? Why would you pay them money that you didn't owe them? Do you not track your finances and know how much you owe on your own load and, when you get to the final payment, only pay that much?

Anonymous
#1520684
@PissedConsumer1520677

Ok Uncle Tom lol my vehicle was stolen and insurance had allready paid 20 thousand dollars waiting for another payment of 12,000 they said if I didn’t make a payment that day waiting for the 12000 that it would be a late payment once again my car was stolen for your information and what car do you drive big dog and how much money do you make ?? I drive a 1500 ram sport fully loaded lol don’t worry about my financial status I am as well as a dog breeder look me up punk lol so next time you decide you wanna run your *** tweezers know your place

Anonymous
#1520685
@PissedConsumer1520684

Fore.... skin tweezers

Anonymous
#1518436

I hear you, my friend. But if you owed them the 900 some bucks, it'd be a different story.

Where's the justice? Kinda like the bogus Do Not Call List. Since we signed up years ago and faithfully renewed our request to be on it annually, we've gotten more telemarketing and robocalls than ever. We need another Ralph Nader.

Where's the justice i ask you?

Good things come to them who wait and have the wisdom for patience. We're in this thing together.

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ID
#1302957 Review #1302957 is a subjective opinion of poster.
Product
Td Auto Finance Account
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

Td Auto Finance - Absolutely HORRIBLE Organization w/ AWFUL Customer Service Reps

1.0
Details
I have been with TD for 5 years. I struggle financially, like anyone. However, even after trying for years to go through proper channels to handle the issue, I was lectured, told I am not allowed to speak to the reps beyond answers they want to hear, give no access to my online account after 4 YEARS of reporting the issue, was told my address was wrong for 2 YEARS because their reps are 100% incompetent and did not ever note things on my account. Oh, and they love to make payment arrangements that they don't honor. From what I read online, they have repoed several people's vehicles while in a current payment arrangement. In my case, they would pull out the money early or have no record of it at all. They don't care about people and it is evident they don't care about doing their jobs correctly either. Disgusting company.
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ID
#1238241 Review #1238241 is a subjective opinion of poster.
Location
Farmington Hills, Michigan
Product
Td Auto Finance Account
Cons
  • Absolutely awful customer service and poor billing management
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Train your representatives not to berate people and do their jobs without acting like begrudged children. Also, your call center campaign management is extremely poor.
1.0
Details
Td Auto Finance - Unsatisfy customer
TD Auto Finance informed me that I need to contact the dealership to get any refunds owed to me from my GAP or any other warranty I might of purchase. After fighting with the dealership since November. I decided to put a few bad reviews on their sites, they finally...
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2 comments
Anonymous
#1475551

We're not treated any better here in canaduh by TDWe bought a camper in March 2017 Paid it off following January recieved a letter saying our loan is paid in full then TD took nearly $300 and claim they have no record of doing so.I even had my bank send a copy of my statements to them as proof.Corporate gangsters

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ID
#1195611 Review #1195611 is a subjective opinion of poster.
Product
Td Auto Finance Account
Reason of review
Problems with payment

Td Auto Finance - Terrible banking experience

1.1
Details
Loss wages due to hurricane Harvey. Explained to the bank payment would be late. Payment was made two weeks late. However, the bank placed a 30 day late mark causing credit score to dip 70 points. TD Bank is ruthless, no compassion.
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ID
#1170690 Review #1170690 is a subjective opinion of poster.
Product
Td Auto Finance Account
Reason of review
Problems with payment

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