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Td Auto Finance - Due to covid-19 and not going to work.

My complaint is that I can't contact the financial department because it automatically declines. I am currently in a critical condition right now due to that I am not going to work. I just want to ask you if I could stop the TD finance.
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ID
#1839413 Review #1839413 is a subjective opinion of poster.
Location
Toronto, Ontario

Td Auto Finance - Poor service

1.0
Details
Looking to payment deferral for 4 months due to lay off cause of COVID19. It's been a nightmare trying to contact someone. You won't or didn't even respond to a branch manager who emailed you 3 times or more and no response.

User's recommendation: Take your business elsewhere.

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ID
#1839349 Review #1839349 is a subjective opinion of poster.
Pros
  • There are no pros
Cons
  • Very poor customer service
Preferred solution
4 month deferral on payments interest free

Td Auto Finance - Deferral of auto loan payment

1.0
Details
I understand your busy due to the situation. However id like a 4 month deferral on payments due to lay off no work due to COVID19. I've been trying for days to contact someone no emails and can't get through. It's for our 2018 Jeep Grand Cherokee. Please call us or let us know this deferral is set up or can be set up asap as a payment is set to come out 03/30/20. Robin Sakires

User's recommendation: To have access to TD reps during times like this.

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ID
#1839338 Review #1839338 is a subjective opinion of poster.
Cons
  • Poor customer servicen
Preferred solution
Let the company propose a solution

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Verified Reviewer

Td Auto Finance - Deferral of auto loan payment

I need to defer my car payment due to illness and can not get threw. Office is closed??
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ID
#1836915 Review #1836915 is a subjective opinion of poster.
Preferred solution
Defer loan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Td Auto Finance - Extend payment

Out of work due to vivid-19
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ID
#1835289 Review #1835289 is a subjective opinion of poster.
Preferred solution
Extend payment

Td Auto Finance - Need to move payment

1.0
Details
I have called for 4 days now on hold for more then 2 hours then call gets disconnected! This is so frustrating. I dont want to miss my payment and hurt my credit score!
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ID
#1835224 Review #1835224 is a subjective opinion of poster.
Location
Greater Sudbury, Ontario

Td Auto Finance - I want to freeze my payment.

1.0
Details
They hung up the phone automatically.

User's recommendation: I want to talk any person.

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ID
#1834769 Review #1834769 is a subjective opinion of poster.
Loss
$623
Preferred solution
Let the company propose a solution

Td Auto Finance - To wave my payment for couple of months

Not office hours and schedule..
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ID
#1834047 Review #1834047 is a subjective opinion of poster.
Location
Surrey, British Columbia

Td Auto Finance - Deferral of auto loan payment

Try calling call doesnt go through, been trying all day
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1 comment
Anonymous
#1841254

Mee to for 3 days now!!!

ID
#1831495 Review #1831495 is a subjective opinion of poster.
Location
Allan, Saskatchewan

Td Auto Finance - Balance

i waited on hold for over an hour and it just went silent and disconnected. Not impressed.
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ID
#1831475 Review #1831475 is a subjective opinion of poster.
Preferred solution
An account balance

Td Auto Finance - Never took out my last payment and made me 30 days late

You claim you sent me a letter in reference to my last payment that you never took and if I didn’t call looking for my title I do not know how late I would have been. No phone call, letter or anything advising me of anything . Same phone and address for over35 years. Our auto pay contract states in the event I do not receive a notice the last payment would be taken automatically. What happened ? Maybe to get extra late fees!

User's recommendation: I wonder how many others had the same problem.

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ID
#1828693 Review #1828693 is a subjective opinion of poster.
Location
Wakefield, Massachusetts
Service
Td Auto Finance Customer Care
Preferred solution
Re instate my credit report

Td Auto Finance - Extension

5.0
Details
HappyLikeNothing on my part I wasnt pissed who said I was? Where his this coming from? Please advise. Contrary I was super happy cause Benny got to help in changing my new home address and with my request with my hardship
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ID
#1827885 Review #1827885 is a subjective opinion of poster.
Location
Laredo, Texas

Td Auto Finance - No title yet

I have not received my title

User's recommendation: do not use this company.

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ID
#1826176 Review #1826176 is a subjective opinion of poster.
Location
Houston, Texas
2.0
Details
I contacted the call center about a check for my automobile getting fixed after a no fault collision. My insurance agent sent the check to me with TD auto finance name and mine on the check instead of the body shop's name and mine on the check. I spoke with a...
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ID
#1813509 Review #1813509 is a subjective opinion of poster.
Preferred solution
To make my own decision about my vehicle

Td Auto Finance - Payment was sent after the loan was paid off

I want the payment that was made in February after the loan was paid off refunded
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ID
#1811023 Review #1811023 is a subjective opinion of poster.
Preferred solution
Full refund