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Td Auto Finance - Upset
Td Auto Finance - Upset
My car got total loss by my car insurance so they send a check to TD Auto so there still was a balance on my account and the GAP Insurance had it to pay the rest of the balance. but TD Auto send a letter to GAP INSURANCE and myself saying congratulations your car was...
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Anonymous
Yesenia Ramirez

Thai account has been taken care of they say in 30 days everything should be taken of and say it was payed in full so I’m going to see. I hope so and take their word.

1.0
#1360451
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The worst customer service I have ever experienced. Not one person I spoke to was able to act in a professional manner. One employee would not let me speak and when I asked for his name he hung up on me. I called back and kept getting transferred and placed on hold. I...
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1.0
I didn't like
  • Long hold times on phone
  • Will not connect me to manager
#1359501
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I had a 2014 Cheverolet Traverse repossed by TD Auto because they would work with me to lower my payments so I could keep the car. It was in their best interest to reposes the car and have just filed papers against me for the remaining portion of the loan for almost...
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1.0
#1354725
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ive been dealing trying to get an extension done and have sent in faxed multiple times called to confirmed 2 agents at first confirmed yes sir we have received the fax then still nothing done. Called again then was told they didn't get anything representative was rude...
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Anonymous
AMKA

This company management is worst in America. Customer service people not helping at all just killing their time to get paid. I called first time asking about how can set up my...

#1353408
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Td Auto Finance - Horrible service

Taking money out my account without my knowledge. Worst service ever and every time I called they didn’t know anything and I get hung up on so unprofessional. Don’t do service with them! It’s a scam
1.0
Details
Customer service
Product or Service Quality
#1351531
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Td Auto Finance - *** poor customer service

I was involved in an accident and unable to drive or work. Called 3 times in June and was told by 2 reps I could have payments deferred until returning to work. 3rd rep said that wasn't company policy. Got charged 2 late payment fees. DONT DO BUSINESS WITH THESE PEOPLE EVER!!!!!!!!!!!!!!!!!!!!
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1349057
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Td Auto Finance - Bad experience I ever had in my life with their reps.

I just got off the phone with one of the reps. He doesn’t like you to ask questions. Sooooo.....RUDE!
1.2
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1347563
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I wanted to pay off my car loan, but every time I checked my account for a payoff amount it was higher than the last time. There was an expiration time frame for each quote of 10 days, but the next day it would be higher. Other parts of their website listed different...
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1.0
I didn't like
  • Customer disservice
#1343748
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I applied for a car loan and got TD auto finance. The customer service is horrible. This is the first bank i've experienced that penalizes you for paying off your car quicker. Avoid this bank at all costs. Also, the customer service is disjointed. You can have a...
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1.0
I didn't like
  • Poor customer servicen
  • Nuisance calls and unhelpful customer service
  • Long hold times on phone
#1342425
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Contact Td Auto Finance

Mailing Address:
TD Auto Finance LLC
PO Box 9223
Farmington Hills, Michigan 48333-9223
United States
Phone:
(800) 556-8172
More
4 hours and 43 minutes on hold before someone answered our call. After asking a lot of questions, trying to be sure we would not have to call back, the customer service person HUNG UP ON US. Still no final resolution to our totaled car claim and it is taking insane...
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1.0
I didn't like
  • Cant be reached by insurance company after multiple attempts
  • Outrageous hold time
  • Missed deadlines with insurance company
#1341793
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