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Td Auto Finance - WARNING!!! STAY AWAY FROM THIS SCAMMING COMPANY

1.0
Details
Td Auto Finance - WARNING!!! STAY AWAY FROM THIS SCAMMING COMPANY
STAY AWAY....they will take your money and once loan is paid off they will not release your account so you can get your title. they will use all the excuses in the world as to why you didn't get your title. I was told cause I didn't give a mailing address on my payoff....ummmmmm my address is on my loan, all my paperwork, IF I didn't make a payment I bet they would send the repo guy to the ADDRESS associated with my loan....SCAMMERS at their finest. I will be speaking to a lawyer it has been over a year since I paid off this loan, I will also be reporting this to the BBB. I have made numerous calls and they have not followed through in releasing my loan so I can obtain a title for a car I OWN......BAD BUSINESS all together

User's recommendation: I would NOT RECOMMEND.

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ID
#2084993 Review #2084993 is a subjective opinion of poster.
Service
Td Auto Finance Loan
Cons
  • No follow through
  • Horrible customer service
Preferred solution
MY TITLE to MY truck
1.0
Details

Update by user Aug 05

I have been asked to voluntary surrender the vehicle purchased that was clearly over valued by the Vendor ALM Automotive. TD Auto Finance look at all contacts given as to who the Dealer who created the deal with them. Every conversation or matter pertaining to a...

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ID
#2096112 Review #2096112 is a subjective opinion of poster.
Service
Td Auto Finance Auto Loan
Cons
  • Sell vehicle above value without consumer knowledge
  • No carfax given
  • Foreign subprime lender
Loss
$16000
Preferred solution
Full refund

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Verified Reviewer

Td Auto Finance - Very Poor Customer Service

1.1
Details
I mailed the payoff amount for my vehicle and it was received by TD four weeks ago. I have yet to receive credit for the payment due to someone at TD losing the check. I have spent more than 6 hours on the phone, not to mention mailing, emailing and faxing information to them. The customer service representatives are rude and not helpful at all. Five times I was refused when I asked to speak with a supervisor. I guess I will have to hire legal representation to assist with the matter.

User's recommendation: Do NOT do business with this company.

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ID
#2076268 Review #2076268 is a subjective opinion of poster.
Service
Td Auto Finance Auto Loan
Cons
  • Non-existing customer service
Loss
$15
Preferred solution
Credit to my account

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Verified Reviewer

Td Auto Finance - Lost payoff paperwork and title from TD Auto

2.5
Details
I paid off my loan for my truck two months ago. I have yet to receive the payoff paperwork or the title from TD. They said it was mailed around May 22, 2020. After you pay off your loan they purge your account online, so you if you need information good luck. If you can get anyone to answer the phone you get the song and dance of apply for a duplicate title. But still have no information on my payoff paperwork. I'm disappointed that customer service from this company is so poor.
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ID
#2048731 Review #2048731 is a subjective opinion of poster.
Service
Td Auto Finance Loan
Pros
  • No comment
Cons
  • No one is accountable for anything
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Td Auto Finance - Horrible customer services

They have horrible customer service, so rude There already making me late on my payments because for some reason there not processing it . The first payment I made they said they haven't received ( which I think it's a lie ) because this never happen before the first time having this issue with them. So I made a second payment and yet still haven't received it . I did call them, but they are so rude , didn't even want to help me. I don't want to pay a 3rd time . I am frustrated
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ID
#2039540 Review #2039540 is a subjective opinion of poster.
Location
Basalt, Colorado
Loss
$322
Preferred solution
I don’t want them to mess up my credit

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Verified Reviewer

Td Auto Finance - Horrible customer service

Horrible customer service they lost one of my payments so I had to pay again and the second payment hasnt been process ( I feel like there just keeping my Money for them selves) I dont know what else to do !!!
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ID
#2039523 Review #2039523 is a subjective opinion of poster.
Location
Basalt, Colorado

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Td Auto Finance - Find some where else......

1.0
Details
I paid off my loan with TD Auto Finance and they never closed the account, first they tell me they owe me money. Then they tell me I still owe them money and they would be taking the payment from my account. Needless to say I lost my mind on them. They told me they would close the account, and waive off the money they say I owe them. I don't believe them. I will NEVER do business with them again. I will be checking up on them soon.

User's recommendation: Find somewhere else to finance your vehicle.

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ID
#2030753 Review #2030753 is a subjective opinion of poster.
Loss
$69
Preferred solution
Full refund
2.6
Details
Apparently these idiots can't verify me. I keep getting transferred to someone else that is going to transfer me and then they hang up on me, especially if they are female. Sorry, but it is true if they can't push the right button or don't know how to help, they need...
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ID
#2007260 Review #2007260 is a subjective opinion of poster.
Location
Cedar City, Utah
1.0
Details
Td Auto Finance - Cannot get them to send me the title for a paid off car loan
They have constantly locked me out of the website by saying that either my Contact or password are incorrect, I change them after having to be on hold for usually an hour or more only to get no help and then I have to repeat the steps many times. It has been almost two...
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1 comment
Junell
#1901742

We are in the same boat, our vehicle was paid of March 2019. i have called, i have tried to go through the title support and pay the $23 twice this year and it comes back my loan has not been released by the company.

I can't get a title from my state until they do. honestly thinking a lawyer and a lawsuit is coming.

ID
#1967751 Review #1967751 is a subjective opinion of poster.
Service
Td Auto Finance Customer Care
Cons
  • Website is almost worthless and customer service is even worse
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Td Auto Finance - Account has been paid off for over two weeks--I'm owed a refund and account needs to be closed as paid off

2.0
Details
My vehicle was totaled in Feb and I made payment before I was told from Insurance that it wouldn't be repaired. I paid for a full month of not having the vehicle. TD Auto delayed the process for over a month with attorneys over my bankruptcy. Customer Service told me they wouldn't issue me a refund and told me my Insurance company would refund it. I contacted Gap Insurance and they confirmed I was told more lies. Every three calls I made I was given incorrect information. My account is still open and they told me not to contact them again after that call. It has been over two weeks and no resolution since pay off and 3 months since accident!

User's recommendation: Do not take a loan with them unless you can ensure you will not have any finance, employment or any issues.

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ID
#1926846 Review #1926846 is a subjective opinion of poster.
Pros
  • Inexpensive interest rates
Cons
  • Unreliable and dishonest customer service
Loss
$376
Preferred solution
I'm owed at least $110 after Gap Insurance payment; however, it doesn't include your delays which caused the interest. My bankruptcy was discharged 3/11/20. Also, account needs to be listed as paid off and closed! It is affecting my credit score.

Td Auto Finance Products and Services Reviews

Product or Service Reviews
Auto Loan  1.4 169
Loan  1.8 78
Account  1.0 8
Sales Representative  1.9 4
Website  1.0 2

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Latest Question

Speak to a supervisor

I need to speak with a supervisor A.S.A.P Edaward R SavageJr. 928-514-6471

Td Auto Finance Questions
2.2
Details
TD Finance has been telling me that the check was mailed out on 03/20/2020 I never received the check. Now they told my that they cancelled the other check and are writing me a new one and going to overnight it to me but they can not give me a tracking number. The...
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ID
#1881980 Review #1881980 is a subjective opinion of poster.
Preferred solution
PAY ME THE MONEY $3627.00 YOU OWE ME IMMEDIATLY AND FAX ME OVER MY COMPLETE PAYMENT HISTORY FROM THE BEGINNING OF MY ACCOUNT THUR THE CLOSING DATE OF 01/15/2020

Td Auto Finance - Billing

1.9
Details
Wont reply to secure messages. Wont answer phone. After you hold forever it hangs up.

User's recommendation: AVOID.

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ID
#1874972 Review #1874972 is a subjective opinion of poster.
Location
Culloden, West Virginia

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Verified Reviewer

Td Auto Finance - Defer car payment

1.0
Details
I've tried calling multiple times and at different hours of the day to request a payment deferment due to Covid-19 and it always says extended hold times then hangs up. I've gone through secure messaging as the automated system suggests. Sent a request for deferment 7 days before my payment was due and no response. It's now been 9 days and not even a reply. They are quick to take my money and charge interest but can't be reached such lousy service and frustrating.

User's recommendation: Don't use TD Auto Finance.

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ID
#1874547 Review #1874547 is a subjective opinion of poster.
Pros
  • No comment
Cons
  • Why even have a website
  • Bad at literally everything
Preferred solution
Let the company propose a solution

Td Auto Finance - Loan paid off

1.1
Details
Paid my car off two and half years early. Where is my title??? Called the customer service line just another stupid automated answering machine. No customer service answering and then get cut off. Dont recommend this company. Very poor service.

User's recommendation: Run away from this company as fast as you can.

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1 comment
Anonymous
#1863213

I'm having similar issues.

ID
#1873586 Review #1873586 is a subjective opinion of poster.

Td Auto Finance - Deferred payment

1.0
Details
No one answering the phones

User's recommendation: Answer customer phone calls.

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ID
#1869896 Review #1869896 is a subjective opinion of poster.
Location
Savannah, Georgia
Preferred solution
Call me ASAP

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Verified Reviewer

Resolved: TRYING TO GET A HOLD OF TD AUTO FINANCE KEEP GETING CUT OFF

Update by user May 13

05 01 2020

Original review posted by user Apr 13

TRYING TO GET OVERPAYMENT ON ACCOUNT REFUND!
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Resolved
ID
#1867296 Review #1867296 is a subjective opinion of poster.
Preferred solution
Full refund