Got an extension on our Sept 28th payment .No payment due until October 28th. Someone Did Not do their job right and every month they kept saying we were 30 days late with late fees.
Every month I would call , sometimes 2 to 3 times a month . They would tell me something different every month and that it would be fixed that month . We finally got it cleared up in Feb 2018 only to find out now that they reported us to the Credit Bureau as 30 days late in November! Mad is an understatement as I had asked them repeatedly if it was being reported and they assured me No because it was their fault not ours .
We did nothing wrong and we were still reported ! Caused our score to drop ! They don't know What they are doing.
They have the worse customer service! Fiance your vehicle with anyone but this company !
Product or Service Mentioned: Td Auto Finance Auto Loan.
Reason of review: Problems with payment.