Contact Td Auto Finance Customer Service
How to Reach a Person at Td Auto Finance
Verified Contact Information
Toll-Free Number:
-
1-800-556-8172U.S.
Customer Service:
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1-866-694-4392Canada
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1-800-742-2651Consumer Recovery Department
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1-877-700-2913Cross Border Banking
Td Auto Finance Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Td Auto Finance Phone Number
1 (800) 556-8172
Average Hold Time
00:02:21
Average Calls duration
4 minutes
Td Auto Finance Live Agent Availability
26% of callers successfully reach a real person
Issue Resolution Rate
Low (21% reported full resolution)
Td Auto Finance Customer Service Rating
5 out of 5
Td Auto Finance Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Td Auto Finance Phone Number | 1 (800) 556-8172 |
| Average Hold Time | 00:02:21 |
| Average Calls duration | 4 minutes |
| Td Auto Finance Live Agent Availability | 26% of callers successfully reach a real person |
| Issue Resolution Rate | Low (21% reported full resolution) |
| Td Auto Finance Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 100% phone |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Td Auto Finance | First and last name or phone number |
Contact Information
Td Auto Finance Website:
Td Auto Finance Help Center:
Corporate Office Address:
TD Bank, N.A.
4140 Church Road
Mount Laurel,
New Jersey
08054
United States
Other Info (opening hours):
Hours (ET):
Monday - Friday: 8:00am - 10:00pm
Saturday: 8:00am - 7:00pm
Summary of Td Auto Finance Customer Service Calls
1.3K
TOTAL
CALLS
CALLS
04:02
AVG CALL
DURATION
DURATION
21%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Td Auto Finance?
Payments and Charges Question:
- “Auto payment”
- “I have been getting calls about fraud on my account. I don’t know how they got my number. I don’t know how they seem to think. I have a credit card with you people.”
- “I need to payment soon and I haven’t received any bill in the mail”
Product/ Service Question:
- “Extended warranty question”
- “Loan payout balance”
- “LOAN INFORMATION”
Request for Information Question:
- “Find out how I can see my current loan balance”
- “How many payments do I have left?”
- “Find out how much longer there is of my load tonpay”
Employment Question:
- “Payoff amount”
- “I need a printable email showing my payoff amount”
- “Pay off info”
Account Question:
- “Automobile account”
- “Check balance”
- “Balance”
Return/ Replace Question:
- “Change of bank for direct deposit”
- “Returned payment”
- “Big changes to my existing policy”
Refund Question:
- “Reissue of Refund check expired over 180 days”
- “I just need money back extra”
- “Surplus refund”
Activation/ Cancellation Question:
- “Re:contract Renewal Agreement”
- “Need to cancel auto pay”
- “Car warranty canceled”
Staff Question:
- “Financial services”
- “Need to close out my auto finance policy and make a claim for my warranty/Service contract.”
- “To talk to a manager”
Website/ Application Question:
- “Pausing installment for one month”
Other Question:
- “Need a payout statement”
- “Pay note”
- “TDAuto has a lien on an RV in my possession.”
Compare Td Auto Finance Customer Service To
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Td Auto Finance