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Td Auto Finance - Covid-19 assistance

2.2
Details
No one is answering or getting back to us
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1 comment
Anonymous
#1847637

You have to call them as soon as they open. Even then, you may be on hold for an hour or more.

They open at 8am EST.

I live in Arizona, called them at 530am (830am EST) was on hold for an hour and someone finally picked up. Keep trying and call them as early as possible.

ID
#1857155 Review #1857155 is a subjective opinion of poster.
Service
Td Auto Finance Customer Care
Preferred solution
Covid 19 assistance

Td Auto Finance - *** service

1.0
Details
The company does not answer it's SECURE MESSAGE CENTER they tell you to use for communication nor will they answer their phone. This company should be shut down and the owner that run's it put in jail.

User's recommendation: do not use TD AUTO read the reviews.

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ID
#1851780 Review #1851780 is a subjective opinion of poster.
Location
Wichita, Kansas

Td Auto Finance - Need to move payment

I need to change my car payments date and I cannot go through the line nobody is up the phone I was put on hold for Three hours and a half The first day second day for two hours and a half and I've been trying every day without any results
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ID
#1850081 Review #1850081 is a subjective opinion of poster.
Service
Td Auto Finance Customer Care
Preferred solution
Change the dates for my payment

Td Auto Finance - HOW TF DO I CONTACT THEM

1.0
Details
I cannot contact anyone there. It's *** impossible.

User's recommendation: I NEED RECOMMENDATIONS.

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ID
#1847329 Review #1847329 is a subjective opinion of poster.
Location
San Diego, California

Td Auto Finance - Car payment support due to covid 19

1.0
Details
Every time i call no one answer ive been calling for 2 weeks and no one answer my call what a suck service grrrrrr
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ID
#1846505 Review #1846505 is a subjective opinion of poster.
Pros
  • Had no problem taking my money
  • Finally having my dilemma genuinely validated by someone at cfpb
Cons
  • No help and dancing from questions
  • Wait times on phone - no one knew what was going on
Preferred solution
Let the company propose a solution

Td Auto Finance - Coronavirus can not work live in ny city

Do you have help with the car notes while people cant work
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ID
#1846466 Review #1846466 is a subjective opinion of poster.
Preferred solution
Coronavirus cant wk need time to pay car note

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Verified Reviewer

Td Auto Finance - Calling no one can help

I need to deferred a payment please help email me as soon as possible at ltr1979@hotmail.ca thanks
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ID
#1846319 Review #1846319 is a subjective opinion of poster.
Cons
  • Very long hold times on phone
Loss
$1500
Preferred solution
Cancel payment

Td Auto Finance - I want to freeze my payment for 4 months

Hi , I want to hold my car payments for 4 months .I'm calling but lines are very busy .please email me for this process .Tajekman11@gmail.com
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ID
#1845650 Review #1845650 is a subjective opinion of poster.
Service
Td Auto Finance Auto Loan
Pros
  • Webiste is user friendly
  • Email service
Cons
  • Very poor customer service
Preferred solution
I want to hold my auto payment .I don't have job now .please email me.

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Verified Reviewer

Td Auto Finance - Deferral of auto loan payment

im trying to call for week and no one answer
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ID
#1845396 Review #1845396 is a subjective opinion of poster.
Service
Td Auto Finance Customer Care
Pros
  • Low wait times
  • Provided available solutions when needed
Cons
  • No representative answer the phone
Loss
$640
Preferred solution
deferral for my car loan for now until my conpany call me back again

Td Auto Finance - Payment options

1.0
Details
The automated system says there is higher volume calls than normal and drops the phone line. I can not get to a customer service representative.
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ID
#1844671 Review #1844671 is a subjective opinion of poster.
Location
Weslaco, Texas

Td Auto Finance - Deferred payment

Deferred payment for the car

User's recommendation: Thanks.

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ID
#1843705 Review #1843705 is a subjective opinion of poster.
Location
Brampton, Ontario
Loss
$10000
Preferred solution
Deferred payment

Td Auto Finance - Car payment support due to covid 19

I keep calling for my car payment cant make payments due to covid 19 and your system when I call no one answer the system hangs up fake system I need to do this asap
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ID
#1842236 Review #1842236 is a subjective opinion of poster.
Preferred solution
covid 19 cant make auto payment

Td Auto Finance - Deferral of auto loan payment

Called and to many calls I got cut off
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ID
#1841635 Review #1841635 is a subjective opinion of poster.

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Verified Reviewer
1.3
Details
I cancelled two of my protection services (additional warranties you can sign up for when purchasing the car). Both amounts were credited against principal; one was coded as a payment and payment adjustment on the same day. Four months later, the company manually...
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ID
#1840665 Review #1840665 is a subjective opinion of poster.
Service
Td Auto Finance Auto Loan
Cons
  • Rude customer service reps
  • Billing system unclear
Loss
$500
Preferred solution
Full refund

Td Auto Finance - Make a payment

3.7
Details
Have been calling this number 800-556-8172, for 4 days and all I was getting was that the call volume was very high. Couldn't never get through to anyone. So there needs to be a better way of contacting TD Auto Finance when making payments. And I don't use on-line payments.
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ID
#1839477 Review #1839477 is a subjective opinion of poster.