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Td Auto Finance - Nobody answered when i tried to make a Payment

I tried to make a payment but nobody answered me
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ID
#1809692 Review #1809692 is a subjective opinion of poster.
Location
Benicia, California

Td Auto Finance - Payment

5.0
Details
Excellent customer service. Nice talking to someone in the united states who i could understand. Wonderful company.
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ID
#1799189 Review #1799189 is a subjective opinion of poster.
Location
Arlington, Virginia
Service
Td Auto Finance Customer Care

Td Auto Finance - Stay away

1.0
Details

Update by user Feb 18

Poor customer service

Original review posted by user Feb 18

Refuse to send me loan release
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ID
#1797343 Review #1797343 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Absolutely awful customer service and poor billing management
Loss
$3000
Preferred solution
Deliver product or service ordered

TD AUTO FINANCE CUSTOMER SERVICE IS HORRIBLE-ON HOLD OVER AND HOUR

WE R A DEALER TRYING TO GET LIEN RELEASE ON A CAR WHICH WAS NOT FINANCED THRU YOU- HOWEVER A LIEN WAS PLACE ON VEHICLE WITH YOUR BANK-CUSTOMER SERVICE KEEPS TRANSFERRING ME TO ???
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ID
#1784808 Review #1784808 is a subjective opinion of poster.
Location
Ocoee, Florida
Loss
$1
Preferred solution
Deliver product or service ordered
1.0
Details
Horrible customer support! Every time there is any issue, they don’t explain and tell you “i Don’t know what it is” and I’m like you’re charging me and you don’t know for what? They HATE when you pay in advance! When you apply towards principle, they keep subtracting...
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ID
#1776341 Review #1776341 is a subjective opinion of poster.
Cons
  • Stealing money
  • Contract fraud forgery
  • No help and dancing from questions
Reason of review
Problems with payment

Td Auto Finance - Pausing installment for one month

I went back home for one month, so I just want to pause installment, just to avoid any miss in payments
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ID
#1769213 Review #1769213 is a subjective opinion of poster.
Reason of review
Good customer service

Td Auto Finance - I've been on hold the past three days that i've called.

1.0
Details
Td Auto Finance - I've been on hold the past three days that i've called.
Ive been on hold every time I call and nobody answers the phone. Ive been trying this for the past three days. My payment is due today and if I pay online it will take days for the payment to go through.
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1 comment
Anonymous
#1813895

I went to sell my vehicle, the dealer saw their terrible reviews so we called. Literally was on hold 45 minutes just waiting for someone to answer a simple question.

Beware!

They do electronic titles!!! And if you need the actual paper title it may never happen!!

ID
#1764395 Review #1764395 is a subjective opinion of poster.
Cons
  • No representative answers the phone
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Have a representative call me back asap.

Td Auto Finance - DO NOT DEAL WITH THIS LAME COMPANY

1.0
Details
There is NO CUSTOMER SERVICE.It does not exist....i promise you,STAY AWAY FROM THIS BS 'company'auto loan ,Ive never missed a payment perfect credit
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1 comment
Veda
#1813840

My mother died and I have been trying to contact their customer service to make arrangements but no one ever answers the phone. I have called for the past 3 days and was on hold over an hour every time I called.

ID
#1763428 Review #1763428 is a subjective opinion of poster.
Location
Kingsland, Georgia

Td Auto Finance - Truck note

Please call me back it says that the number is wrong 9104611293 James Rogers
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ID
#1763120 Review #1763120 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Td Auto Finance - There a joke

1.0
Details
Been a CUSTOMER for almost 5 years and 2 car loans later. Ask them to post pond my payment 2 days later to my pay day. They won't instead they won't get the payment until 2 days later until I get paid. But will have NSF fees from them and my bank. Guess being a royal CUSTOMER to them doesn't mean *** they can go *** themselves. *** company. Don't go with them for anything. You'll regret it.
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ID
#1761081 Review #1761081 is a subjective opinion of poster.
Product
Td Auto Finance Account
Reason of review
Poor customer service
Loss
$100
Preferred solution
My loan extended for 2 days without NSF fees

Td Auto Finance - Don't use this company

1.0
Details
Paid off car 10/14/19. Never got lien release. Called 4 times until someone actually faxed to us. NYDMV will only accept original lien release. TD Auto never notified DMV to close lien (they told us they notified DMV 10/26 and had mailed out lien release in Oct). I don't know who marked these two items in our file as completed, but they NEVER DID IT. I had to pay additional 3 months of car insurance so far. Also, I was selling car and because of not releasing lien, deal fell through. I feel we are going to have to take legal action against this company for monies lost and to get this car released from lien!
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ID
#1757336 Review #1757336 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

I would highly recommend TD Auto Finance

5.0
Details
The reason I called TD Auto Finance is because I have not received my financial statement. That is NOT the fault of your financial institution but instead the fault of our mail system. We purchased our vehicle in Florida where we are spending the winters. We have our mail forward to us from Michigan but we have been having problems with the mail service. Luckily when I called TD Auto Finance I received instructions on how to access my new account online so I will be able to pay my bill on there. I have been very Happy with Td auto finance and am not upset with your company at all.
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ID
#1750114 Review #1750114 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Td Auto Finance Auto Loan

Td Auto Finance - To find out how to set up payments

Been on hold for 1hr 20min nobody picking up the phone
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1 comment
Veda
#1813842

My mother died and I have been trying to contact their customer service to make arrangements but no one ever answers the phone. I have called for the past 3 days and was on hold over an hour every time I called.

ID
#1746484 Review #1746484 is a subjective opinion of poster.
Location
Carrollton, Texas

Td Auto Finance - Title transfer

its been four months and still no title transfer from TD auto bank can't register my car that's sitting in my driveway been renting cars and borrow family members cars just to get to work i call everyday on hold for 45mins just to get a run around every time. account number
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1 comment
kirk w
#1802749

I'm having the same problem. Have you been able to rectify?

ID
#1736047 Review #1736047 is a subjective opinion of poster.
Location
Hollywood, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Td Auto Finance - Best to be aCanadian.

1.0
Details
you are using my account in another name. wont answer phone.
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ID
#1730999 Review #1730999 is a subjective opinion of poster.
Location
Tampa, Florida
Reason of review
Problems with payment
Loss
$150
Preferred solution
need title in my name