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1.4 Based on 95 reviews
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  • Customers like
    • Having a car 7
    • While i was a customer they seemed to be good 4
    • Absolutely nothing 3
  • Customers don't like
    • Poor customer service 9
    • Customer service 7
    • Very long hold times on phone 7
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Rude Rude Rude! TDAUTO Finance shame on you! Train your employees how Customer Service should be! I am refinancing my Auto Loan with Capital One Auto, the company has excellent customer service and I got a better interest rate

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TDAUTO is not for the Customer, Customer service is highly rude! Customers come first! I can't wait to refinance my car through Capital One Auto Finance

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Similar story to everyone else couldn't get bank approved financing dealership secured me financing through TD auto finance promised me lower interest-rate the whole 9 yards . I've had my loan three months regular auto pay change to my payroll day contacted TD auto finance to move the payment date supposedly no issue from there it turned into a nightmare. They never stop my auto debit claimed there was no notes on the file basically accuse me... Read more

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They are quick to answer and send you documents if it has anything to do with them being paid. Anything else and they will fail miserably. Expect to be on hold for 15 minutes, and every time you call you will get a different answer. They do not follow up on account issues or customer requests. Extremely incompetent when it comes to customer service. Cannot take messages, cannot fulfill account notes. Will not call you back and some of them are... Read more

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Very Poor customer service one of d worst long wait on d phone if they just hang up on you

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Worst customer service to date. Will never finance through them again. Still waiting for return call from unresolved issue TD created, Rude, Inefficent, and disrespectful to consumer. Do Not be taken in this is not TD Bank!!!!

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I called them to let them know that they took a payment out of our checking account and the automatic withdrawal had been cancelled. After waiting 15 minutes to reach them, I was told that they did not withdraw the funds that I had cancelled my auto payments. I verified with the bank that the funds were taken. Then I was told to dispute it with my bank that the Auto withdrawal was unauthorized by them. They can not and will not correct their... Read more

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Horrible customer service, yes you talk to live people but they just repeat the same scripted lines over and over and cannot think for themselves. They do not know how to correct any mistakes made by TD. Don't do business with this company. I sat on hold for over 20 minutes only to be told by the TD Rep that HE (yes, the TD Rep) can't sit on hold while to wait for a manager to answer his question to resolve my problem, so someone (a manager i... Read more

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Car repossessed without any notices but many phone calls with an exact date of payment. I paid that same day. The car was picked up that night. I say Class Action Law Suit.

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I called 3 times to make a payment. I got hung up on the first 2 times and the 3rd call i made i sat on hold for 24 min only to be told they could not find my info. I was transferred to a Canadian office(lord knows what that charged me to talk to them) they transfered me to another number where i sat on hold for another 20 min. You would think they wanted to get paid?

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