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I just financed with TD auto. I received a letter stating I was 4 payments ahead ( due to a cancelled insurance). I called to make sure that I was ahead and the rep said I was and the reason. Two months later I get a very rude and nasty customer service rep telling me...
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#1122099
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My due date was October 25th, it is October 27th and I haven't gotten around to paying it yet because I didn't get paid until today and I have a life. But TD had 2 robo calls regarding an important message about my account, one at 8:24 and the other at 8:46. How...
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Anonymous
Anonymous

The bad you hear is ONLY coming from people who don't pay their bills on time. In the contract, YOU agreed to make on time payments. The grace period DOES NOT mean you have ...

1.1
#1122074
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KENYA MITCHELL working TD Collections Department is a professional at wasting time and not resolving issues. Rude and condescending. Made gender assumptions about my name. I had autopay set up with a perfect payment record for 4 years. Made an additional lump sum...
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I didn't like
  • Business practices
#1121416
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TD Auto Finance - They don't care about their customers.

TD Auto Finance
#1126684
1.0
Details
They don't care about their customers and i have never written a bad review on anyone before. That should really show how i feel.
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TD Auto Finance - Customer service ghost town

TD Auto Finance
#1124277
3.3
Details
I believe one very important key in keeping a company stable is customer service. 20-30 minutes wait on different occasions just to hear the auto machine talk about company info. Already looking bad by not even trying to pick up the phone for what ever the reason. Don’t forget, the reason why the business is running is because of the customers.
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TD Auto Finance - They just don't care

TD Auto Finance
#1123923
Waited on hold for 47 minutes what kind of service is that I'll know in the future
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TD Auto Finance - Hi need

TD Auto Finance
#1103087
Am loking for a location to make payments on Bakersfield
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I dread every time I have to contact someone at this company. The minimum I have ever waited to get ahold of someone has been 25 minutes. 25 MINUTES MINIMUM. Usually it is 30 minutes to an hour. Who has time to sit on hold waiting for someone that long when they have a...
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Anonymous
Anonymous

Well let's see here...the contract has the due date and the amount. If it isn't in the contract then there are other papers which tell you the various ways to make a payment....

1.0
#1116762
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The worst and most crooked finance company I ever dealt with.
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Anonymous
Anonymous

So then...they funded your purchase, they told you the amount of the payment, when to pay it and how to pay it. Better yet, you agreed to all those terms. So what is it whic...

#1116621
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Been on the phone for an hour. JUST Need to make LAST payment for loan my wife helped for her nephew. He has plenty of money. But, because he isn't on the loan papers, she has to prove she's really "Her Name". Gave SS, address and the number they called to her. It's...
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2.5
I didn't like
  • Customer service
  • No last payment email or mail reminder
#1114233
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My wife thought the car loan was paid off, waiting for the title. NOOOO! After 3 months without the title, she got a call saying the last payment was Late. Cause you have to call in for the LAST payment. Huh, No reminder letter. The agent said it was on the website...
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2.0
I didn't like
  • Send a last month payment reminder letter auto pay doesnt work
#1114152
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I bought my second car in December of 2016 and has been a customer with them since then. I been charged with extra fees since the begining. They told me that I could setup auto pay for the convience of my monthly auto loan mayment. I tried numerous times setting up my...
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Anonymous
Anonymous

You claim they are commuting fraud for extra fees yet you say you want to "work out" some sort of arrangement for paying them! My guess is you know exactly what those fees ar...

1.0
I didn't like
  • Bad website usability
  • Customer service
  • Nightmare every call none had notes or
#1111551
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I am trying to get a hold of ANYONE working at this joke of a business, but they do not answer their phones. When I contact them over their secure message system on their website, they always send an automatic reply asking me to call 1-866-730-437. When I call that...
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Anonymous
Anonymous

Do you actually think the BBB had some sort of power to do something? The BBB is NOT part of ANY government body and had ZERO POWER to do anything. What the BBB does is SELL...

1.0
I didn't like
  • Will not return calls
  • Non-existing customer service
  • Will not answer their phones
#1111352
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Contact TD Auto Finance

Mailing Address:
TD Auto Finance
Attn: Customer Resolution PO Box 1622
Roanoke, TX 7626
Phone:
(800) 556-8172
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TD Auto Finance Products and Services

You people are the worst company in the history of the world. Let me make a list of reasons for you, in an effort to try to lessen your business and hopefully you guys go bankrupt. *fingers crossed* (you guys are SUCH a horrible finance company that I bet no one even...
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Anonymous
Anonymous

You were late before the hurricane! However, in very typical deadbeat mentality, it's all THEIR fault, isn't it? Grow up and manage your finances like an adult. If you wou...

1.2
#1106272
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