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  • Customers like
    • Having a car1
  • Customers don't like
    • Very long hold times on phone4
    • Failure to perform service2
    • Difficulty to make simple changes2

They suck isn't enough. They've made my mom cry from all the mistakes they've done. Not only that, but because of their mistakes she has bad credit. They said to fax over the report and they'll change it but honestly I doubt it. Don't get your loan with them! Add comment

  • May 05
  • Auto Financing
  • Saint John, New Brunswick
  • Car Loan
  • 1
  • 1
  • 100
  • REVIEW RATING 5/5

We had a significant change in income happen over the last summer, and we fell behind on some payments. I also got a new job, and tried to have the payment dates changed. Was told that I could not change the payment dates while still owing them a payment. Since I live paycheck to paycheck, and since the payments were coming out on the wrong dates, the payments continued to fall behind. I... Read more

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TD auto financial is a horrible business I've called several times inquiring about a pay off balance each time I did so I received a different pay off balance the same week I don't have no understanding the automated system seem to always conflict with customer service NEVER WILL I EVER DO BUSINESS WITH THEM AGAIN and did I forget to mention customer service sucks Add comment

TD auto finance deducted my total loan amount from my cheque acc after i paid my loan in full a week ago and set my acc in negative leaving all my transactions declined on a Sunday.. Worst bank ever. How much have they stollen from their other customers? Add comment

  • Apr 23
  • Auto Financing
  • Car Title Transfer
  • 35
  • REVIEW RATING 4/5

i needed to transfer title from one state to another, due to my moving to another state. simple you say?? NOT. It was necessary to speak to one of their employees to get this done. Not something you can do on their website. Expect to call and wait a lifetime before anyone picks up - if ever. I've experienced long wait times before with companies but this is beyond reasonable - and we are paying... Read more

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  • Apr 17
  • Auto Financing
  • Car Financing
  • 1
  • 1
  • 94
  • REVIEW RATING 4/5

What I don't like about TD is that when I call and I am behind on a payment I am on hold not even 30sec, I can get right through. If I call them and I am up-to-date with my payments I am on hold at least 30min. I even get hung up on sometimes and have to start over. Also, I purchased my car while still in the military and after a year of purchase my contract was up so I got out. I fell behind on... Read more

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  • Apr 12
  • Auto Financing
  • Car Financing
  • 1
  • 1
  • 60
  • REVIEW RATING 3/5

I Needed payment due date moved tried several different times and never got nothing but a hard time.Also my wife had medical issues and it made me fall behind a month on my payments ,when I tried getting a month extention so I wouldint have late charges every month again nothing but a hardtime,I paid late charges every month for more than a year because of there customer service.Finally I decided... Read more

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I've been calling the pass 3 days trying to arrange some payments and they put me on hold..I can't even get anybody to answer the phone ! Add comment

  • Apr 08
  • Auto Financing
  • Carlsbad, New Mexico
  • Staff
  • 1
  • 1
  • 46
  • REVIEW RATING 3/5

TD Finance is a horrible company to deal business with!!! When I call it's always longer than a 30 minute wait. Representatives have no kind of customer service skills. I can't wait to be finished with them!!!! Read more

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  • Apr 08
  • Auto Financing
  • Car Loan
  • 53
  • REVIEW RATING 4/5

I have mailed extra money toward principal. they will not apply it with a statement . only send me new monthly statements . showing nothing due for the months. Have tried to call service department for 3 days. Get put on hold for more than 20 mins each time. My goal is to pay off loan in a short time. , to help with interest charges. They have no customer service by phone that I can explain... Read more

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