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1.4 Based on 86 reviews
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  • Customers like
    • Having a car 7
    • While i was a customer they seemed to be good 4
    • Absolutely nothing 2
  • Customers don't like
    • Poor customer service 8
    • Customer service 7
    • Very long hold times on phone 7

DO NOT EVER USE TD AUTO FINANCE FOR ANYTHING. They screw over people with bad credit. My husband and I didn't have the greatest credit and after our only vehicle died, we were in a tough spot and needed a vehicle. Td Auto Finance approved us for a loan with immoral interest rates. Unfortunately, we were forced to accept as we needed a vehicle. By the time we pay off our suv, we will have paid OVER TWICE what the vehicle was being sold for. On... Read more

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Paid my loan in full 10 months later inserted a settled for less money onto my credit report .. Whatever you do Plsase dont use this company for your credit needs They will do everything possible to screw the Consumer

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The Worst auto loan company ever don't take no loan from them in

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This company is a SCAM....do not conduct business with them....Im filing complaints in Texas,Michigan,Canada every state they have an office.....There are no managers ever to talk to..The are excellent with Rude customer service.....stay away from TDI

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No one answers the phone! you are left hanging for hours! Is this even a real company with real people? I've been trying to call for over a week now since I want to pay off my car loan. TD bank can't access the account and won't even entertain my questions, told me to call TD Auto Finance. STAY AWAY. Go through another bank or financing institution. I will report this to the better business bureau. xxxxx xxxx xxxxx xxxxxx xxxxxx xxxxxxxxxxx ... Read more

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I have been on HOLD for 40 minutes!!! Talked to someone after 30 minutes who didn't even ask what I was calling for and placed me on hold AGAIN without telling me and now it is going on 40 minutes. Absolutely ridiculous! The website is horrible, the customer service is absolutely terrible. NEVER AGAIN!!! I have been on HOLD for 40 minutes!!! Talked to someone after 30 minutes who didn't even ask what I was calling for and placed me on hold... Read more

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This is my 3rd time calling TD Auto Finance customer service in 3 different days and different time of the day. Every single time I was kept on hold for ~30 minutes and no indication of when there will be someone available. This is simple unacceptable. I am with TD Canada Trust banking and never experienced such issues. But with TD financing, this seems very common. In my 8 years of experience with TD I have never had such degraded customer... Read more

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I had a vehicle through td auto and i was supposed to have A2 year warranty but before i could use it my warranty was void and i i didn't even have the vehicle for a year yet.but secne i gave the vehicle back now they trying to sue me in court but before I gave the vehicle back my transmission go's out but u want to sue right

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I really need to speak with someone in regards to my auto loan. I had deferred a payment in April and you people are really rude and ignorant.. a manager is never available.. all the customer service reps say is it is still awaiting approval... it been 3 dams months.. you are the most disorganized finance company ever!

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These people have to be the worst finance company I have ever dealt with. I deferred a payment for a moth due to financial issues for 1 month.. they approved it now they call every day saying that it was never approved.. i have talked to 8 different people over last 3 months.. they are all *** ***'s

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