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  • Customers like
    • Having a car3
    • Nothing about these crooks1
    • When i finally reached a resolution manager1
  • Customers don't like
    • Very long hold times on phone5
    • Customer service5
    • Failure to perform service3

  • Aug 28
  • Auto Financing
  • Calgary, Alberta
  • Car Loan
  • 36
  • REVIEW RATING 4/5

Had me on hold for 40 mins then cut the call. Then had me on hold for over an hour so two hours in total. It is like there is only one person working. In the banks it is different but over the phone it is like no one can see you so your not there and if u wait too long you will give up. Then no one has to deal with you. It's the worst company ever. If you owe money it seems they take the call... Read more

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  • Aug 20
  • Auto Financing
  • Mobile, Alabama
  • Finance Company
  • 59
  • REVIEW RATING 4/5

1.) HORRIBLE CUSTOMER SERVICE 2.) GETTING CAR BACK IS *** 3.) UNPROFESSIONAL 4.) UNETHICAL This finance company has given me the worst car buying experience of my life! Wait times for customer care is at least 10 minutes! Once you get an agent, you will get someone who WILL give you wrong information. God forbid if anything happens to your car, they will send paperwork to the wrong people. Also,... Read more

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  • Aug 17
  • Auto Financing
  • Chicago, Illinois
  • Td Auto Finance Car Financing
  • 47
  • REVIEW RATING 4/5

Called in because I got a letter stating I would get my car repossessed due to me having to leave my job on disability ( I was injured outside of work) so i hadn't been able to make my payments. I stated i also had a home and child support to pay and all she could say isn't your car payment more important. The lady over the phone was very rude and had a horrible attitude all I was asking was a... Read more

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My car was repo payed what I owed but did not know they would hold played though charge smart can u not call them verifie they have the check so I can get my car back RODGER LACKIE Add comment

  • Aug 08
  • Service Centers and Customer Services
  • 92
  • REVIEW RATING 3/5

As of writing this it is Saturday night so TD Finance is closed can't reach anyone . My Truck was Repossessed this evening I have never missed a payment or been late triple checked my bank statements to make sure there were no mistakes . none I can find but I have to sit until Monday morning to speak to someone . I will be calling a lawyer Monday before i contact them. I never received a letter... Read more

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  • Aug 04
  • Auto Financing
  • Memphis, Tennessee
  • Td Auto Finance Auto Loan
  • 66
  • REVIEW RATING 3/5

granddaughter bought car had it financed with td auto finance.got behind two payments.granddaughter lost job.she found a low paying job,hoped to catch up as soon as she could find a better paying job. she kept making payments, but still two payments behind.tried to deal with the company but they would not listen. tried to make another payment,but they would not accept the payment.a very bad and... Read more

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  • Aug 04
  • Auto Financing
  • Cathedral City, California
  • Td Auto Finance Auto Loan
  • 41
  • REVIEW RATING 4/5

Vehicle paid off, called several times in the last 6 weeks, in one instance I was told it takes 30 days for my refund and the release of title was mailed to me within 2 weeks of the loan being paid. Now it's 6 weeks after the loan was paid no money and they say they are backed-up and it will take 45 days and the release will be mailed to the state. This company is quick to complain when you are... Read more

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  • Jul 23
  • Auto Financing
  • Nashua, New Hampshire
  • Td Auto Finance Car Financing
  • 83
  • REVIEW RATING 4/5

Dealership payoff and auto payment crossed. I'm due an overpayment of over $500. I have been waiting patiently. I've been told I have to wait 21 days. I did. I called and was told 31 days. I asked to speak to a manager. I was told, "we don't do that, but if you give me your number they will try to call you back" I waited. I called back. Then I was told it is 45 days. I asked for a manager... Read more

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  • Jul 22
  • Auto Financing
  • Guelph, Ontario
  • Td Auto Finance Auto Loan
  • 122
  • REVIEW RATING 5/5

The first red light was when we first purchased the vehicle we were told that after a year we could reapply for a lower interest rate and when the time came we were told that they dont do that and never have and that we were misinformed by our dealership. We have been paying for our vehicle $500 a month for 3 years now, we missed a payment in June and yesterday I was pulled over by the Tacticle... Read more

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  • Jul 19
  • Loans and Mortgages
  • Wisconsin, United States
  • Td Auto Finance Auto Loan
  • 1
  • 1
  • 79
  • REVIEW RATING 4/5

They called, twice, while I was unavailable on travel and refused to speak to my wife about why the purpose of the call. When I did have a chance to call them back they asked a series of questions about the details of the loan, never did explain the original purpose of their call. I explained in an attempt to be helpful that I had scheduled payment for an overdue amount - apparently this is... Read more

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