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1.4 Based on 83 reviews
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  • Customers like
    • Having a car 7
    • While i was a customer they seemed to be good 4
    • When i finally reached a resolution manager 1
  • Customers don't like
    • Poor customer service 8
    • Very long hold times on phone 7
    • Customer service 6

I have been on HOLD for 40 minutes!!! Talked to someone after 30 minutes who didn't even ask what I was calling for and placed me on hold AGAIN without telling me and now it is going on 40 minutes. Absolutely ridiculous! The website is horrible, the customer service is absolutely terrible. NEVER AGAIN!!! I have been on HOLD for 40 minutes!!! Talked to someone after 30 minutes who didn't even ask what I was calling for and placed me on hold... Read more

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This is my 3rd time calling TD Auto Finance customer service in 3 different days and different time of the day. Every single time I was kept on hold for ~30 minutes and no indication of when there will be someone available. This is simple unacceptable. I am with TD Canada Trust banking and never experienced such issues. But with TD financing, this seems very common. In my 8 years of experience with TD I have never had such degraded customer... Read more

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I had a vehicle through td auto and i was supposed to have A2 year warranty but before i could use it my warranty was void and i i didn't even have the vehicle for a year yet.but secne i gave the vehicle back now they trying to sue me in court but before I gave the vehicle back my transmission go's out but u want to sue right

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I really need to speak with someone in regards to my auto loan. I had deferred a payment in April and you people are really rude and ignorant.. a manager is never available.. all the customer service reps say is it is still awaiting approval... it been 3 dams months.. you are the most disorganized finance company ever!

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These people have to be the worst finance company I have ever dealt with. I deferred a payment for a moth due to financial issues for 1 month.. they approved it now they call every day saying that it was never approved.. i have talked to 8 different people over last 3 months.. they are all *** ***'s

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We moved a vehicle for our company from one state to another, like any state DMV / BMV would ask, is to get a copy of title from lien holder. This is a common request from finance institutions and motor vehicle depts. alike. TD financial refuses to give the DMV in KS a title, and wont talk to anyone in our company, because the person that bought the vehicle doesn't work here anymore. We have been paying them for a few years out of the same... Read more

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This is the longest I've ever been on hold with any company in my life. Its the worst. Almost 1 hour and still on hold.

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Unprofessional conduct debt account without consent unable to reach a agreement very unsatisfied with their handling accounts and not treated like a customer

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I've been struggling with payments but making them within the month after losing my job. I called and explained my ei ran out and needed to defer a couple payments until I could figure out my finances,5 days later they scooped a make up payment just over $200. I call and ask why they would do that when I deferred the payments the customer service guy I spoke with was so rude and disrespectful stating I was still behind..I was in tears as I'm a... Read more

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I couldn't log in for the pass 4 days. I'm on hold via phone as we speak for 40:00 minutes and counting. Once I pay off my loan which is this month, I'll never deal with TD again.

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