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1.4 Based on 87 reviews
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  • Customers like
    • Having a car 7
    • While i was a customer they seemed to be good 4
    • Absolutely nothing 2
  • Customers don't like
    • Poor customer service 8
    • Customer service 7
    • Very long hold times on phone 7
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Absolutely the worst automated phone system to get through, got disconnected after getting through it twice, and even after you jump through the hoops once you are connected, it is to the most rude individuals who have no interest in helping you with your concerns. They refuse to remove a negative report off my file even though it has been well over the allowed length of time. I wouldn't finance with them again, ever!!!! They have no desire to... Read more

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I just got off the phone with these folks and had to blow off steam somewhere. I waited on hold for 10 minutes for the first guy who said he was putting me on hold and then hung up on me. I called back and waited another 10 minutes for a woman who then put me on hold for an additional 15 minutes before helping me ... I think out of spite because I complained about the first guy. Unbelievable. I called again and had two phones on speaker phone... Read more

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Yes, I may have messed up a bit ago and my loan got sent to Retention & Recovery when I got sick and wasn't working. When I got my finances in order I was making my payments on time twice a month, then I noticed a payment didn't come out I called and couldn't get through, called Customer Service they said they needed to renew the dates but it had to be Retention & Recovery to do that.... so I've been trying to get through for 2 months now with... Read more

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DO NOT EVER USE TD AUTO FINANCE FOR ANYTHING. They screw over people with bad credit. My husband and I didn't have the greatest credit and after our only vehicle died, we were in a tough spot and needed a vehicle. Td Auto Finance approved us for a loan with immoral interest rates. Unfortunately, we were forced to accept as we needed a vehicle. By the time we pay off our suv, we will have paid OVER TWICE what the vehicle was being sold for. On... Read more

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Paid my loan in full 10 months later inserted a settled for less money onto my credit report .. Whatever you do Plsase dont use this company for your credit needs They will do everything possible to screw the Consumer

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The Worst auto loan company ever don't take no loan from them in

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This company is a SCAM....do not conduct business with them....Im filing complaints in Texas,Michigan,Canada every state they have an office.....There are no managers ever to talk to..The are excellent with Rude customer service.....stay away from TDI

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No one answers the phone! you are left hanging for hours! Is this even a real company with real people? I've been trying to call for over a week now since I want to pay off my car loan. TD bank can't access the account and won't even entertain my questions, told me to call TD Auto Finance. STAY AWAY. Go through another bank or financing institution. I will report this to the better business bureau. xxxxx xxxx xxxxx xxxxxx xxxxxx xxxxxxxxxxx ... Read more

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I have been on HOLD for 40 minutes!!! Talked to someone after 30 minutes who didn't even ask what I was calling for and placed me on hold AGAIN without telling me and now it is going on 40 minutes. Absolutely ridiculous! The website is horrible, the customer service is absolutely terrible. NEVER AGAIN!!! I have been on HOLD for 40 minutes!!! Talked to someone after 30 minutes who didn't even ask what I was calling for and placed me on hold... Read more

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This is my 3rd time calling TD Auto Finance customer service in 3 different days and different time of the day. Every single time I was kept on hold for ~30 minutes and no indication of when there will be someone available. This is simple unacceptable. I am with TD Canada Trust banking and never experienced such issues. But with TD financing, this seems very common. In my 8 years of experience with TD I have never had such degraded customer... Read more

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