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  • Customers like
    • Having a car3
    • When i finally reached a resolution manager1
  • Customers don't like
    • Very long hold times on phone5
    • Customer service3
    • Failure to perform service3

  • Jul 23
  • Auto Financing
  • Nashua, New Hampshire
  • Td Auto Finance Car Financing
  • 38
  • REVIEW RATING 4/5

Dealership payoff and auto payment crossed. I'm due an overpayment of over $500. I have been waiting patiently. I've been told I have to wait 21 days. I did. I called and was told 31 days. I asked to speak to a manager. I was told, "we don't do that, but if you give me your number they will try to call you back" I waited. I called back. Then I was told it is 45 days. I asked for a manager... Read more

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  • Jul 22
  • Auto Financing
  • Guelph, Ontario
  • Td Auto Finance Auto Loan
  • 51
  • REVIEW RATING 4/5

The first red light was when we first purchased the vehicle we were told that after a year we could reapply for a lower interest rate and when the time came we were told that they dont do that and never have and that we were misinformed by our dealership. We have been paying for our vehicle $500 a month for 3 years now, we missed a payment in June and yesterday I was pulled over by the Tacticle... Read more

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  • Jul 19
  • Loans and Mortgages
  • Wisconsin, United States
  • Td Auto Finance Auto Loan
  • 46
  • REVIEW RATING 4/5

They called, twice, while I was unavailable on travel and refused to speak to my wife about why the purpose of the call. When I did have a chance to call them back they asked a series of questions about the details of the loan, never did explain the original purpose of their call. I explained in an attempt to be helpful that I had scheduled payment for an overdue amount - apparently this is... Read more

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  • Jul 18
  • Auto Financing
  • Oakland, Maine
  • Td Auto Finance Title
  • 22
  • REVIEW RATING 3/5

TD has a horrible process of releasing your title to which they have no claim. I paid my loan in CASH and TD is claiming waiting for clearance!! I have filed a complaint with Maine's Motor Vehicle Department. TD Auto has a 'Merry-go-round' approach and no concerns for returning YOUR TITLE! TD blamed the State however I had called the State and TD had Not sent in clearances of lien weeks after... Read more

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  • Jul 13
  • Auto Financing
  • Broomfield, Colorado
  • Positive Experience
  • 1
  • 1
  • 50
  • REVIEW RATING 4/5

To be fair, I need to update my post. Was finally transferred to a resolution specialist (this after requesting on each previous call to talk to a supervisor) who was of great help. She stuck with me to research where the title was and how to get me a copy. Her name is Darlene Wilson and she should be commended for all her persistence. She worked to resolve the problem or at least provide... Read more

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  • Jul 13
  • Auto Financing
  • Denver, Colorado
  • Td Auto Finance Title Copy
  • 26
  • REVIEW RATING 4/5

I have been trying for 3 months to obtain a duplicate title to a vehicle that was paid off in 2004! The first agent indicated the original had never been sent but I had to pay $8.20 plus overnight the check for them to apply for a duplicate title. Each time I called to check the status they gave me a different story and would not send me a letter. DMV indicated they sent the title on 6/23 yet... Read more

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  • Jun 27
  • Auto Financing
  • Lompoc, California
  • Staff
  • 1
  • 1
  • 52
  • REVIEW RATING 4/5

Had a nasty experience with Agents on two different occasions. Both agents were rude, didn't care about customer problems, argued with customer, and worst of all hung the phone on me while still talking. Seemed like they were both having a bad day and decided to take it on a customer. Read more

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  • Jun 26
  • Auto Financing
  • Fort Worth, Texas
  • Car Loan
  • 102
  • REVIEW RATING 3/5

I've been paying my car loan on time for 2 years. Today I called to let them know I lost my Job 2 weeks ago, and wanted to see if my contract could be extended 1 month and I could skip this months payment. I explained how I was actively searching for a job and only needed to defer one payment. I was told my circumstances didn't meet the criteria for their deferred payment program. TD Auto Finance... Read more

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  • Jun 25
  • Auto Financing
  • Elizabethtown, Kentucky
  • Billing Department
  • 45
  • REVIEW RATING 3/5

I called their service department with questions regarding an interest charge. I was greeted by an already angry female service representative after waiting for nearly 30 minutes on hold. The rep did not provide her name and immediately began talking over me while I was trying to explain the problem. I couldn't even finish explaining my reason for calling without her cutting me off. We were... Read more

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  • Jun 18
  • Auto Financing
  • Espanola, New Mexico
  • 68
  • REVIEW RATING 4/5

I called to see if they can help me extend my payment i was short and unable to make june payment due to lack of hours a got from work i told them i had to pay childsupport or they will take my licence away with no regards they denied my request and said unfortunately they cannot help me they told me that wasn't a hardship and if I don't make Jr payment then it will go to collections all I was... Read more

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