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  • Customers like
    • Having a car1
  • Customers don't like
    • Very long hold times on phone4
    • Difficulty to make simple changes2
    • Poor customer service2

  • Jun 27
  • Auto Financing
  • Lompoc, California
  • Staff
  • 1
  • 1
  • 14
  • REVIEW RATING 4/5

Had a nasty experience with Agents on two different occasions. Both agents were rude, didn't care about customer problems, argued with customer, and worst of all hung the phone on me while still talking. Seemed like they were both having a bad day and decided to take it on a customer. Read more

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  • Jun 26
  • Auto Financing
  • Fort Worth, Texas
  • Car Loan
  • 45
  • REVIEW RATING 3/5

I've been paying my car loan on time for 2 years. Today I called to let them know I lost my Job 2 weeks ago, and wanted to see if my contract could be extended 1 month and I could skip this months payment. I explained how I was actively searching for a job and only needed to defer one payment. I was told my circumstances didn't meet the criteria for their deferred payment program. TD Auto Finance... Read more

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  • Jun 25
  • Auto Financing
  • Elizabethtown, Kentucky
  • Billing Department
  • 23
  • REVIEW RATING 3/5

I called their service department with questions regarding an interest charge. I was greeted by an already angry female service representative after waiting for nearly 30 minutes on hold. The rep did not provide her name and immediately began talking over me while I was trying to explain the problem. I couldn't even finish explaining my reason for calling without her cutting me off. We were... Read more

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  • Jun 18
  • Auto Financing
  • Espanola, New Mexico
  • 42
  • REVIEW RATING 4/5

I called to see if they can help me extend my payment i was short and unable to make june payment due to lack of hours a got from work i told them i had to pay childsupport or they will take my licence away with no regards they denied my request and said unfortunately they cannot help me they told me that wasn't a hardship and if I don't make Jr payment then it will go to collections all I was... Read more

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  • Jun 13
  • Loans and Mortgages
  • Elk Grove Village, Illinois
  • Automatic Payment
  • 33
  • REVIEW RATING 4/5

I tried to change my auto pay bank account number a few days before an auto pay was scheduled. It allowed me to do it online, but wouldn't take effect until the next month. a few days later the money was taken out of my old account. I then received an stating that my account was locked out because of an issue with the account information I entered in. I have to call them to get service to unlock... Read more

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  • Jun 13
  • Auto Financing
  • West Palm Beach, Florida
  • Staff
  • 36
  • REVIEW RATING 4/5

I am not going into all the detail, because it happened over many months, each with a different customer service rep. I tried to get simple answers via their on line message center and they would never answer my questions. Instead they would ask me to call in, which I would not do because of the long wait times. I do believe that are not well educated. Now, I have a relationship with their... Read more

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  • Jun 05
  • Auto Financing
  • Lewiston, Maine
  • Car Financing
  • 59
  • REVIEW RATING 4/5

I have called in twice to get the exact amount due to pay off my car, they tried to repo it once due to 3 month in arrears I have been up to date since. My husband called to have me added to the account, called again today I was not currently on the account so I can't get the amount, was told my name was only allowed on the account for 12 hours WHAT IS That? We are now late again!!! Rude woman... Read more

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  • May 30
  • Auto Financing
  • Whittier, California
  • Car Financing
  • 58
  • REVIEW RATING 4/5

They mistakenly credited another borrowers payment to my account. As a result they sent me smaller monthly bill that I payed. 6 months later they corrected the mistake and wanted to charge me late fees and demanded the late payment. I was payed ahead and told them I had actually paid more then enough to cover the "missed" payment caused by their mistake. I fought with them for over a year. I paid... Read more

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My car was totaled nov 2014, TD bank got paid by January 2015 in full, but they still have the whole amount I owed them on my credit report, this is in spite of calling them more than 6 times. Their service is horrible, phone wait time is at least an hour and they do not take care of the customers. Add comment

They suck isn't enough. They've made my mom cry from all the mistakes they've done. Not only that, but because of their mistakes she has bad credit. They said to fax over the report and they'll change it but honestly I doubt it. Don't get your loan with them! Add comment

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