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  • Customers like
    • Having a car 11
    • While i was a customer they seemed to be good 4
    • Finally having my dilemma genuinely validated by someone at cfpb 2
  • Customers don't like
    • Rude customer service 9
    • Poor customer service 8
    • Very long hold times on phone 7

Worst finance company ever I been waiting on a endorse check and every time we call is the Same thing been paying my car for 6 months and I can't use it because it in the shop but as soon it was fix they seem not to and me my endorse check but they sure are ready to call me when my payment is due !!!!! Never again will I ever use this finance company Add comment

It seems like when you start to have issues with this company, they make up their own rules and totally change what was agreed to. I had gotten a bit behind on payment and was going to make a lump sum payment to get things straightened out but was supposed to include the month that it was made in. Tried to delay the payment a few more days as I waited for a paycheque only to find out they had grabbed at the money early and then tell me I also had another payment in less then 2 weeks! Do they think everyone sits on a big pile of money just... Read more

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i really hate td auto finance those *** r so fucky greedy i mail off some money to keep lower my car payments they act like they receive it i talk to 1 black woman she had a nasty attitude then i call again they ignore my calls for a min then i call in today this old damm *** white man he was so *** rude i wish they will die an there fams an kids an new born babies just *** suffer an die let them c how it is to suffer an loose stuff u work hard for i hate yall td auto finance Read more

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When i traded in my truck they were rude and even hung up on me because i complained. 2 weeks after it was paid off they tried to take another payment and then again 2 days later. Add comment

Terrible!! Takes forever to reach a customer service rep.. 20 minutes or over. Then that level is someone who doesn't know much, gives incorrect info.. And I spoke to 4 different customer service reps. They promise if you overnight your payment they will over night the title and they didn't. Despite that a cashiers check was over nighters to them with a letter stating to overnight the title. No one would answer it. Finally admitted the mistake and still no title. Reporting them to better business bureau. One supervisor did finally find out... Read more

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my wife is deceased and the person on the phone cannot assist me without talking to my deceased wife first! Asked for a supervisor but there wont be one for 24-48 hours. they have 2 other departments for helping but the first one can't help without speaking to my deceased wife. the second group doesn't take calls so i had to leave a message? all this after over 30 minutes on various holds and i only got to speak with one person. all i wanted to do was pay off the loan. its unbelievable how lack of concern or companion they are showing there... Read more

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Today I contacted customer service what an experience. I felt like I was a nobody simply a number, a dollar amount!!!! I advised them that I was laid of in Aug 2015 and was struggling to make payments (never been late) an what were the options. Well you would have thought I asked for their first born. And so started the appalling diabolical customer service....empathy was left at the front door when they entered the building!!!! I was told sell the car REALLY! I replied well I will still have to make payments and the reason I'm calling is... Read more

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In mid February of 2016, I paid my TD Auto Finance monthly bill that had become due in late January. I was within the grace period. Since the screen indicated a total due amount, I made the selection that included February's payment as well. When I later began paying my March bill, I noticed that only one month's payment had been recorded in February. As a result, I was 32 days overdue with my February payment. I don't know if I had somehow selected the wrong option or if an electronic error might have occurred, but I promptly rectified... Read more

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I called and am just trying to make an online account with TD Auto Finance to view my remaining loan balance and I have been on hold for an hour so far. This is absolutely ridiculous. They seriously need to revise their standards of customer service because this is so unacceptable - never again! So glad that I merely have my car loan through TD and not my everyday bank account - never had a problem getting a customer service agent on the phone with Bank of Montreal or Royal Bank of Canada... they should truly be ashamed of their customer... Read more

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They admit they have Problems in areas but still blame the Customer for not reading between the lines of thier billing issues. No Resoultion dont believe anyone has seen a never late paid chargeoff on thier Credit Report. Well i am the 1st one Add comment

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