1.5
  • Having a car1 votes
  • Deception regarding payment date1 votes
  • Secure message website down1 votes
  • Difficulty to make simple changes1 votes
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  • 2 hours ago
  • Auto Financing
  • Philadelphia, Pennsylvania
  • Title Transfer
  • 4

TD Finance repeatedly failed to send my title to the tag-transfer vendor in Philadelphia, PA, despite my having faxed the requisite documentation in 7 weeks ago and making several phone calls to TD. My registration in my previous State of residence expires in 3 days, and I cannot get back to renew (as I'm now out of state.) The tag-transfer company in Philly has confirmed that they have not... Read more

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  • Jan 16
  • Auto Financing
  • White Rock, British Columbia
  • Car Loan
  • 53
  • REVIEW RATING 4/5

it has been a nightmare just changing banking information alone, and then when I wanted to change my due date to a later day in the month i spoke with two representatives about this change Then this month, they take out money on the old date and then want to charge me an NSF fee! When asked to talk to a manager he simply transferred me to a "collegue" who basically called me a liar. They just... Read more

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  • Jan 15
  • Auto Financing
  • Pearland, Texas
  • Car Financing
  • 82
  • REVIEW RATING 4/5

I purchased a car back in 2006 from Chrysler Financial. After paying the car off, I was never sent my title in the mail, so I called to see what the hold up was. The number for Chrysler Financial said that I should call TD Auto Finance. After calling 3 times and listening to hold music for 20 minutes, I decided to call back and put it on speaker and just continue to wait as long as I needed... Read more

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  • Jan 15
  • Auto Financing
  • Englishtown, New Jersey
  • Address Change
  • 36
  • REVIEW RATING 3/5

Moved to a near town. From Freehold NJ to Manalapan NJ. On Jan 15, 2015 went to TD Bank to change my address and the same time do my Jeep Monthly payment. After 55 minutes waiting at the bank, a really nice Rep told me she was going to submit my paperwork with new address proof. 3 hours later, received phone call that TD AutoFinance wanted me to call them directly. Called them at 800- 556-8172.... Read more

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  • Jan 12
  • Auto Financing
  • Arroyo Seco, New Mexico
  • Car Loan
  • 42
  • REVIEW RATING 3/5

I can't get my title for registration purposes. I bought a car in California and need to register it in NM. My MVD requested the title in October. I called in November and they said they had received the request but had not proceeded. Then I called two weeks later and they said it was in the process. Now in january I call and they say its in the process. I can't drive my new car due to lack of... Read more

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  • Jan 09
  • Auto Financing
  • Bakersfield, California
  • 29
  • REVIEW RATING 4/5

Pathetic customer service, takes 1 hour just to get through the phone. Online service does not work. ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; Read more

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  • Jan 08
  • Loans and Mortgages
  • Niagara Falls, New York
  • Car Loan
  • 89
  • REVIEW RATING 4/5

husband has truck loan with this company, we paid within the grace period, as it states in his payment book and they excepted this for 4 years no problem, when we called they told us if we pay before the 18th payments are considered in time, due to medical bills we were a month late , suddenly our truck was re posessed , we got it back after a few hours and after paying $ 1300 . After talking to... Read more

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  • Jan 07
  • Auto Financing
  • Atlanta, Georgia
  • Staff
  • 54
  • REVIEW RATING 4/5

Stayed on hold on 3 occasion for over 40 min with no answer. Always the same BS msg about being busy. Regardless if morning midday or evening you get the same No answer. I think you are a dummy company that have no live people working. Also your website lead you to belief you can setup payment there but after several attempts to no avail I also realize that is not an option. It would be very... Read more

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  • Jan 05
  • Auto Financing
  • Tolleson, Arizona
  • Online Account
  • 58
  • REVIEW RATING 4/5

i been on hold for over an hour. they just seem like they dont care when they answer plus they make signing up for an online account so hard you have to call for that as well and they will keep you on hold for the longest time it is just very annoying to deal with them horrible customer service over all i hate that i got financed by them they they need to work on every part of their customer... Read more

Was this review helpful? 1 0

Their website is always down it's been down now for three days and this is not far from the norm. I can never get a person on the line when I call and have had to pay a note late at least twice because of this Add comment

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